Override Slack integration

Override Virtual Agent integration with Slack.

Before you begin

Role required: virtual_agent_admin or admin

About this task

Before Utah release, an admin was able to override a Slack installation that is associated with a particular instance with a different ServiceNow instance.

Starting from Utah release, if your Slack workspace is already associated with another ServiceNow instance, but you intend to associate it with a new instance, then you must reach out to the administrator to first uninstall it from the previously associated instance.

Important:

The instructions in Remove ServiceNow Virtual Agent integration with Slack are only applicable when both instances are compatible with Utah and the above releases. If one of your ServiceNow instances is on the Utah release and another on a release prior to Utah, follow the steps below.

Procedure

1. In the left navigation filter of your ServiceNow instance, enter sys_properties_list.
2. Search and open the sn_va_slack.enable_slack_override system property.
   Note:

   If you don't find this system property, you (as an admin) must create one.
3. Set the system property value to true to enable the Override button.
   By default, the value of the system property is false.
4. Select Override to associate the instance with a new tenant.