Create the action scripts for your custom chat integration

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up the transforms that your custom chat integration needs to communicate through the chat process.

    Before you begin

    Create and configure a scripted REST API for your custom chat integration.

    Note:
    All action messages relevant to the chat client are displayed to requesters during live agent conversations.

    Role required: admin

    Procedure

    1. Navigate to the All > Process Automation > Workflow Studio.
    2. Click the Actions tab.
    3. Create the actions you require to complete the conversational custom chat integration.
      For details about the input and output used in action scripts, along with script examples, see Virtual Agent action scripts.