Now Assist in Virtual Agent system properties

Use system properties to customize your assistant. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Legacy refers to the standard or enhanced chat experience. Premium refers to the premium chat experience.

Property	Description	Legacy or premium
com.glide.cs.doc_qna.va_attachment.max_attachments	Set the maximum number of attachments that can be attached at one time for the assistant. Default value = 3.	Legacy
com.glide.cs.nass.synthesized_response.disabled_popover.hide	Hide the popover for inactive catalog items for Now Assist in Virtual Agent and Now Assist panel's enhanced chat. The default value is false.	Legacy
com.glide.interactive_view.enabled	Open an interactive side panel view next to the chat window. The default value is true to activate AI Experience on your instance.	Legacy
sn_ai_websearch.perplexity_model_name	Specify the Perplexity model to use for web search. The default value is sonar.	Legacy
sn_ais_assist.kgnlq_schema_name	Control the information available to Now Assist in Virtual Agent through Knowledge Graph. The default value is sn_kg.now_user_graph_nlq.	Legacy
sn_nowassist_va.assistant_personalization	Show or hide chat personalization when branding an assistant. Choices: AGENT_PERSONA, TONE_RESPONSE_LEN, TONE_RESPONSE_LEN_PERSONA Type: Choice list Value: AGENT_PERSONA (This is the default that keeps personalization hidden.) To show tone and response length, remove AGENT_PERSONA from the Value field and replace it with TONE_RESPONSE_LEN. To show tone, response length, and persona, remove AGENT_PERSONA from theValue field and replace it with TONE_RESPONSE_LEN_PERSONA .	Legacy and premium
sn_nowassist_va.display_default_catalog_image	Show or don't show the default cart image if a catalog item doesn't have an image set in its record. Value = true shows the default cart image. This is the default value. Value = false removes the default cart image. Note: A catalog item that is associated with an image continues to be displayed irrespective of the system property.	Legacy
sn_nowassist_va.enable_nass_show_all_option	Displays the Show all options link in enhanced chat and enhanced chat's full-page experience. The default value is false.	Legacy and premium
sn_nowassist_va.enable_suggested_queries	Enable suggested search queries for enhanced chat to appear in the chat window. Any search query performed in the portal's search bar appears as a part of the greeting topic for subsequent new conversations. The default value is false.	Legacy
sn_nowassist_va.enhanced_chat_pin_enabled.<portal-url>	Create a system property to enable pinning a chat window on a portal. In the system property, <portal-url> is the URL suffix for the portal application. For example, the system property for enabling a chat window in Employee Center would be sn_nowassist_va.enhanced_chat_pin_enabled.esc. By default, pinning a chat window is enabled for Service Portal. For all other portals, create the system property. For a list of URL suffixes, navigate to All > Service Portal > Portals.	Legacy and premium
sn_nowassist_va.max_suggested_queries	Determine the maximum number of suggested search queries to display within the greeting topic for enhanced chat window conversations. The default value is 6.	Legacy
sn_nowassist_va.show_view_more_for_synthesized	Show the Need more help button in a standard chat conversation. The Value field is empty by default so the button doesn’t appear. To show the Need more help button, enter regular, clarification, or regular,clarification. regular: The Need more help button appears only for synthesized responses. clarification: The Need more help button appears only for clarification responses. Clarification responses typically occur when an end user's response is too vague and clarification is needed for a more targeted response. regular,clarification: The Need more help button appears for both synthesized responses and clarification responses.	Legacy (standard chat only)
sn_nowassist_va.synth_response_revisit_position	Change the order of the fallback and revisit options in a conversation. In the Value field, enter BEFORE_FALLBACK or AFTER_FALLBACK, and then select Update.	Legacy
sn_nowassist_va.synthesized_autostart_items	When synthesized response only returns a singular action, configure whether to automatically launch the action. By default, only Virtual Agent topics and agents automatically launch. You can configure this for whenever synthesized response returns a single conversational catalog item, a single Virtual Agent topic along with Knowledge Base information appears, a single conversational catalog item along with Knowledge Base information appears, or an agent response with sourced Knowledge Base information appears. Type: string Default value: topic, agent, agent_with_sources Location: System Property [sys_properties] table	Legacy
sn_nowassist_va.use_planner2_response_as_fallback	Set to false (default value) to use the Virtual Agent fallback message when an answer cannot be found. Set to true to use an LLM-generated fallback message that is more specific in response whenever an answer cannot be found.	Legacy
sn_ais_assist.enable_pi_in_nba	Enable relevant history-based suggestions. False: Only LLM-based suggestions appear. This is the default value. True: History-based suggested actions can appear and occupy multiple suggested action slot options.	Legacy

View the table showing actions executed and corresponding suggested actions in the instance. The table is visible when the system property is set to Log only or True. The table location is: sys_now_assist_va_suggested_actions_result_log.

Table 1. Actions executed and corresponding suggested actions

Executing action name

Executing action description

SA1 name

SA1 description

SA1 model type

SA2 name

SA2 description

SA2 model type