Set up Conversational Integration with Alexa

Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.

Before you begin

• Get ServiceNow entitlements for the following products and applications:
  • Integration Hub
  • Conversational Integration with Alexa

  For more information, see Get entitlement for a ServiceNow product or application.

• Install the following applications on your ServiceNow instance:
  • Integration Hub
  • Conversational Integration with Alexa
• Complete the Alexa settings.
  1. Create your Amazon Developer account.

     For more information, see the Alexa documentation.

  2. Create an Alexa skill.

     For more information, see the Alexa documentation.

  3. Build an Alexa skill model.

     For more information, see the Alexa documentation.

  4. Configure an Alexa skill.

     For more information, see Configure an Alexa skill

     .
  5. Test an Alexa skill on the developer console.

     For more information, see the Alexa documentation.

  6. Account linking with Alexa.

     For more information, see the Alexa documentation.

Role required: external_app_install_admin, va_admin, or admin

Procedure

1. Associate a provider channel identity record with your Alexa account.
   For more information, see Create a provider channel identity record for Alexa.
2. Associate inbound message records with a message auth record.
   For more information, see Set up message authentication for Alexa.

• Create an Alexa skill
  Create an Alexa-hosted skill using the Alexa developer console. Creating an Alexa skill helps you prepare to use the Alexa app.
• Configure an Alexa skill
  Configure your Alexa skill to talk to your ServiceNow instance.
• Build an Alexa skill model
  Build your Alexa-hosted skill on the Alexa developer console. Building a saved Alexa skill model helps you prepare the skill for testing.
• Get the Alexa skill ID
  Get the Alexa Skill ID from your Alexa developer console after configuring the skill. The Skill ID is the Alexa identifier for the application.
• Test an Alexa skill on the developer console
  Test your Alexa skill using the Alexa simulator and developer account once the installation is complete and the skill is built.
• Test a skill on the Alexa mobile app
  Test your Alexa skill using the Alexa mobile app.
• Test a skill on the Alexa Echo or Echo Show screen device
  Test your Alexa skill using the Alexa Echo or Echo Show screen device.
• Supported Alexa intents
  Use the Alexa intents supported by Conversational Integration with Alexa to receive an appropriate response during custom chat integrations with Alexa.
• Create a provider channel identity record for Alexa
  Create a provider channel identity record to connect to your Alexa account.
• Set up message authentication for Alexa
  Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.