Enable Virtual Agent notifications

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable Virtual Agent notifications so that your end users can receive notifications in supported Virtual Agent channels.

    Before you begin

    Role required: virtual_agent_admin or admin

    Procedure

    Enable notifications for your users in the appropriate channel:
    Channel Description
    Enhanced chat

    The sn_nowassist_va.nass_notification_enabled system property defaults to true in System Properties (sys_properties.list). This property enables Virtual Agent notifications to appear to users within the enhanced chat. For more information on setting up Virtual Agent notifications, see Configure a delivery channel for Virtual Agent notification.
    Chat widget (mweb)
    1. Navigate to All > Conversational Interfaces > Settings.
    2. Select Virtual Agent.
    3. Under Notifications, slide the Use notifications toggle switch to enable notifications.
      Virtual Agent setting showing Use notifications toggle switch in inactive state.
    Note:
    You can also change the notification text color and background in chat branding configurations. For details, see Set up your Virtual Agent bot's branding.
    Custom chat integration
    1. Navigate to All and in the filter navigator, enter sys_cs_channel.list.
    2. In Messaging Channels, select the custom integration record to update.
    3. Select Enable Notifications to activate notifications.
    4. Select Update.
    For more information on configuring custom chat integrations, seeCreating conversational custom chat integrations in Virtual Agent.
    Notifications are sent to recipients via the Virtual Agent bot in the channels that you enabled.