Conversational Integration with Facebook Messenger

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use this application to empower customers to engage with your business using Facebook Messenger.

    Get started with Conversational Integration with Facebook Messenger

    Select a tile to get started.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Notice regarding use by customers

    Customers are solely responsible for the implementation of the Conversational Integration with Facebook Messenger application. The use of this application in a Facebook app requires a review of the app by the Facebook Developer Support team. It is the responsibility of customers to complete this app review process. The following links from the Facebook site provide guidance on how to complete the app review process:

    1. Facebook Platform Policy Overview: https://developers.facebook.com/docs/messenger-platform/policy/policy-overview
    2. Facebook Pre-Launch Checklist: https://developers.facebook.com/docs/messenger-platform/prelaunch-checklist
    3. Facebook review and submission process for applications: https://developers.facebook.com/docs/messenger-platform/#review---submission-process