Installing Proactive Triggers

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable Proactive Triggers so that you can begin working with the feature.

    Before you begin

    The Proactive Triggers feature [sn_pt] is available as an app and must be installed from the ServiceNow Store. This feature is only available after you've installed and updated the Omni-Experience Standard Feature Set to the latest version through the ServiceNow Store.

    Role required: admin

    About this task

    The following steps provide a high-level overview of how to enable Proactive Triggers.

    Procedure

    1. Navigate to All > Conversational Interfaces > Settings > General.
    2. Under Proactive triggers, select the Enable Proactive Triggers field toggle switch to enable the feature.
    3. Set the com.glide.cs.advanced-chat-popover system property to true in the System Properties [sys_properties] table.

      This system property is only applicable to the requester persona.