Using Advanced analytics to access AWA dashboards

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Using Advanced Analytics to Access AWA Dashboards

    Advanced Analytics provides ServiceNow users the ability to view and manage Advanced Work Assignment (AWA) dashboards. Users can access a dashboard picker to explore various dashboards within a group and utilize search functionalities to find specific dashboards.

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    Key Features

    • Dashboard Categories: The system categorizes dashboards into Recent, Owned by Me, Shared with Me, and All. This allows users to quickly find dashboards they frequently access or have ownership of.
    • Sorting Options: Dashboards (excluding Recent) can be sorted by dashboard group and name, with optional order numbers set by the dashboard owner.
    • Advanced Analytics Tiles: Each tile displays a thumbnail of the dashboard widget, access level, name, and owner. Access levels include Owner, Editor, and Viewer.
    • Access Notifications: If a user cannot view a dashboard widget, a prompt appears to contact the administrator, indicating possible configuration issues or access restrictions.

    Key Outcomes

    By using Advanced Analytics, users can efficiently navigate and manage their AWA dashboards, ensuring they have quick access to relevant data and insights. This functionality enhances visibility into dashboard ownership and usage, ultimately supporting better decision-making within the ServiceNow environment.

    Advanced analytics enable you to view cards that represent the Advanced Work Assignment dashboards that you have access to. You can also see a dashboard picker, which lets you view the cards for all the dashboards in a group. You can then search and choose a dashboard from a list.

    Navigate to Advanced Work Assignment > Management > Advanced Analytics.

    The advanced analytics for the dashboards lets you see the dashboards in one of these categories: by default, the Recent category is selected when you visit the advanced analytics for the dashboards.

    • Recent shows up to nine dashboards that you have visited recently. The most recent are shown first.
    • Owned by me shows the dashboards that you have created and those dashboards to which you have been assigned ownership.
    • Shared with me shows the dashboards which have been shared with you as a user, or member of a group or role.
    • All shows all the dashboards that you have access to.
    Note:
    The category that you choose limits the dashboard groups and individual dashboards that you see when you choose from the Groups list and the Dashboard Picker field. If no dashboards in the incident group have been shared with you, and you select Incident from the Groups list, then the overview displays a note that no dashboards match your search.
    All tabs except for the Recent tab are sorted in ascending order by:
    1. Dashboard group — Order

      The owner of the dashboard can specify an order number in the dashboard group's form. This field is optional.

    2. Dashboard group — Name
    3. Dashboard — Order

      The owner of the dashboard can specify an order number in the dashboard's form. This field is optional.

    4. Dashboard — Name

    Using Advanced Analytics tiles

    Tiles on Advanced Analytics show thumbnails of the widgets on the dashboard, the dashboard group, your level of access on the dashboard, the name of the dashboard, and the owner of the dashboard. Dashboard access levels are Owner, Editor, and Viewer. For more information, see Share a responsive dashboard. Dashboard tile example with callouts for dashboard widget types, dashboard group, level of access, and dashboard name.
    Note:
    If you can't view a dashboard widget, you will see a message that prompts you to contact the administrator. You may not be able to view a dashboard widget because of wrong configuration settings, access restrictions, or because there is no data to display.

    Using the Advanced Analytics Groups list

    The advanced analytics screen defaults to showing only the dashboards related to AWA. You can see other dashboards by changing the Groups list to show only those dashboards in another single group. Dashboard Advanced Analytics screen with AWA dashboards

    Click New to Create or configure a responsive dashboard.