Conversational Analytics dashboard in Platform Analytics experience

The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.

Get started

Select a tile to get started with the Conversational Analytics dashboard.

Explore For VA users and system administrators to learn about the dashboard.	Set up For system administrators setting up the dashboard.
Use For VA users to learn how to use the dashboard.	Reference Get information about the dashboard roles and system parameters

• Exploring the Conversational Analytics dashboard in Platform Analytics experience
  Use Conversational Analytics dashboard to improve Virtual Agent (VA) interactions with users. The dashboard provides insights into conversational data, and helps you refine topics and improve the deflection rate of VA.
• Setting up the Conversational Analytics dashboard
  Set up custom events and formula definitions to create more targeted analytics.
• Using the Conversational Analytics Dashboard
  Use the Conversational Analytics dashboard to get insights into Virtual Agent (VA) conversations.
• Conversational Analytics dashboard reference
  Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.