Configure Conversational Integration with Alexa

Install and set up the Conversational Integration with Alexa application to enable users to interact with a virtual agent.

Configure Conversational Integration with Alexa to enable interaction with Virtual Agent through the Alexa voice interface.

1. Set up Conversational Integration with Alexa.
2. Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience.
3. Set up account linking with Alexa.

• Set up Conversational Integration with Alexa
  Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.
• Account linking with Alexa
  Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.
• Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience
  Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.
• Closing idle Alexa chat conversations
  Enable virtual agents to effectively manage their active Alexa chat conversations by automatically closing the conversations after they have been inactive for a preconfigured amount of time.