Configuring Conversational Integration with Workplace from Facebook

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.

    Configuration overview

    1. Install the Conversational Integration with Workplace from Facebook

      Install the application from the ServiceNow Store.

    2. Integrate ServiceNow Virtual Agent with Workplace from Facebook

      Add Virtual Agent to your Workplace from Facebook integration.

    3. Manage Conversational Integration with Workplace from Facebook

      Manage the application, its branding, and customize the bot-specific messages in your ServiceNow instance.

    4. Configure Virtual Agent settings for Workplace from Facebook

      Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.