Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

    Before you begin

    Role required: admin

    Procedure

    1. On the secondary bot instance, navigate to All > System Web Services > Outbound > REST Message.
    2. Select the VA Bot to Bot record.
    3. In the Endpoint field, specify the outbound endpoint URL of the primary ServiceNow® instance to which the Virtual Agent responses are posted. http://<primary instance>/api/sn_va_bot_ic/bot_interconnect/va_api_response
    4. In the Authentication tab, set the Authentication type field to either Basic or OAuth 2.0.
      For more information on configuring a basic authentication profile and OAuth 2.0 profile, see Configure a REST message with basic auth and Configure a REST message with OAuth respectively.
    5. Click Update.
    6. In the HTTP Methods section, select the postMessage method and specify the endpoint URL. http://<primary instance>/api/sn_va_bot_ic/bot_interconnect/va_api_response
    7. Click Update.