Enable synchronous mode on the secondary ServiceNow Virtual Agent instance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

    Before you begin

    Role required: admin

    Procedure

    1. On the secondary instance, navigate to All, and then enter sys_cs_channel.list in the navigation filter.
    2. Select the Bot to Bot record.
    3. Select the Synchronous check box.
    4. Click Update.