Virtual Agent Designer legacy Topics page

The Virtual Agent Designer legacy home page lists cards for available topics in your instance.

Figure 1. Legacy topic cards page

Figure 2. Topic cards

Each topic is represented by a card on the topic page. A description of the topic (from the Properties tab) appears when you hover over the title, and all categories are shown when you hover over the list of tags.

Table 1. Filters and options in the Topics page

Field	Description
Localization Insights	Button that opens the Localization Insights dashboard. It shows reports of topics with their translation statuses. For more information, see Localization Insights dashboard.
See Topic Recommendations	Button that opens Topic Recommendations (if installed). Review recommendations and manage jobs. For more information, see Using Virtual Agent Topic Recommendations.
Manage languages	Button that opens the Manage languages page. You can view the localization status of an NLU model and request translations for the model and related topics. This field is available only when NLU discovery is enabled on the instance.
Manage NLU/keyword test cases	Button that opens the Manage test cases page, where you can manage automated testing for Virtual Agent topics. For more information, see Automated testing for Virtual Agent topics that use NLU topic discovery.
Test Active Topics	Button that opens the chat test window, which runs active topics in the Virtual Agent chat widget. Use this feature to test and verify that your active topics work as intended.
Search by topic name	Option for finding a topic that matches the name or search string that you enter.
Explore additional topics	Link that opens the All prebuilt topics page, which shows prebuilt topics that are available when you activate their dependent spokes or plugins. For more information, see Virtual Agent Designer All pre-built topics page.
Topic Type	Filter for displaying Virtual Agent assets: Topics: Lists only topics (and not blocks or custom controls), including prebuilt topics. Topic Blocks: Lists prebuilt and custom topic blocks. Setup Topics: Lists topics that are basic conversational elements, such as the conversation greeting or closing. Small Talk Topics: Lists topics that serve as casual conversations between the bot and end users, where the bot answers questions generally not related to the original task or issue. Custom Controls: Lists custom controls that represent custom components used in a conversation. By default, the Topics page lists all active (published) and inactive (in development) assets, unless you use filters to list only certain asset types.
Category	Filter that displays a list of topics belonging to a category that you specify. A category is a label that identifies a group of assets, such as setup topics or prebuilt topics for a particular business application. You can also define your own custom categories. For details, see Create or modify custom Virtual Agent categories.
Status	Filter that displays a list of assets by their state: Active: Display only published assets Inactive: Display only assets in development
NLU Language	Filter that is displayed only if you're using multi-language NLU models. Lists NLU -enabled topics by the language that you select. Enable the languages for the NLU service in NLU settings. This field is available only when NLU discovery is enabled on the instance.
Channel	If other channels are configured for the instance, this filter lists topics by the channel (chat client) that you select. The default channels for Virtual Agent are the web chat client and the messaging integrations for Slack, Microsoft Teams, Workplace, and Facebook Messenger. Your instance may have other channels, such as SMS that were created using custom chat integrations.
Sort by	Filter that displays topics by the sort filter that you select: Name: Specified topic or asset. Updated time: Recently updated topics.
Created by me	Option that, when enabled, displays only the topics that you created.
+ Create	Option that opens the Properties page to create a topic or topic element and define the topic properties.
Topic actions icon	Icon that opens a drop-down menu with the following options: Promote topic: Adds a Promoted flag to the topic. Primary assistants only show promoted topics associated with them and not their secondary assistants' promoted topics. The option is deactivated and a tooltip appears when you try to promote any of the following: Setup topics Topic blocks Small talk topics Unpublished topics Any NLU/Keyword topics Note: You can promote NLU topics in Conversational Interfaces settings, under Virtual Agent Custom Greetings and Setup. For more information, see Configure a Virtual Agent chat experience. Demote topic: Replaces the Promote option in a promoted topic, to remove the Promoted flag. Delete topic: Opens a confirmation dialog box to delete the topic.