The digital backbone of disaster response

For many organisations the road to working with ServiceNow is a long one: filled with internal assessment, red tape and paperwork. For Florida Digital Service it happened overnight.

Florida Digital Service became a ServiceNow customer the last week of September 2022, the night hurricane Ian made landfall in Florida. Faced with a community in crisis and a host of state agencies in need of support, the organisation needed to quickly deploy solutions to aid in the disaster recovery effort.

ServiceNow was chosen because it could be leveraged immediately, out-of-the-box and allowed Florida Digital Service to immediately start designing solutions to support Floridians. It's first solution to help identify missing people and create a portal where those registered as missing could identify themselves as safe, was stood up in just 18 hours. The fastest ServiceNow deployment in history.

Within just 36 hours the organisation had stood up missing.fl.gov. From there it focused on supporting solutions such as using network capabilities to get supermarkets and hospitals back up and running, as well as aiding state agencies with network access. Managing these processes was all built from the ground up on ServiceNow, with support from ServiceNow Partner Servos. Together, the operation set a new baseline for what the digital role in disaster recovery can achieve.