Hexaware delivers uninterrupted services during the COVID-19 pandemic
5
Days to deploy the Emergency Self Report
1
View of truth for the crisis response team
> 20%
Employees self-reported health status
Hexaware Technologies implemented the ServiceNow Emergency Self Report application in conjunction with the Now Platform to navigate the unique challenges posed by the COVID-19 pandemic. The company seamlessly manages the health and well-being of 20,000 employees while delivering services to customers.
By leveraging the solution with other business continuity planning measures, the company achieved work-from-home revenue for 99% of IT work and 80% of business process standardization.
In a third-party survey, 93% of customer respondents provided positive feedback for the company’s high productivity, engagement, and commitment during this difficult time.
The Emergency Self Report app enables our employees to report their current health status so that we can initiate workflows to help managers respond accordingly.Dr. Vishwanath JoshiChief People Officer
Share this story
Products
Now Platform
IT Operations Management
IT Service Management
Customer Details
Customer
Hexaware
Industry
Technology
The Now Platform
Explore the solution that helps Hexaware employees serve customers remotely
View Demo
Get started with ServiceNow
Ready to become a success story?
Let’s Chat
Recommended Stories
View All Stories
ServiceNow support for your COVID-19 response
Put technology to work during the COVID-19 pandemic with workflow apps and resources to accelerate your crisis response
Read Story
Taking care of business
Customers are innovating through the COVID-19 pandemic
Read Story