Nexon Asia Pacific (Nexon) is an award-winning digital consulting and managed services partner for mid-market, enterprise and government organizations in Australia, offering comprehensive end-to-end solutions with expertise in security, cloud, and digital services. Nexon has strong long-term relationships with key providers including ServiceNow, Genesys, Microsoft, Cisco, Aruba, AWS and HPE just to name a few. As an Elite ServiceNow partner, Nexon designs, delivers, and supports key industries in Australia, including higher education, financial services, and utilities.

RiseUp with ServiceNow fuels Nexon's ServiceNow business growth

Nexon was among the first ServiceNow partners to join the RiseUp with ServiceNow program, which creates opportunities for underrepresented groups to land jobs through experience-driven skill programs. For Nexon, this program is a cornerstone of their ServiceNow growth strategy.

Stephen Bosworth, General Manager, ServiceNow Consulting at Nexon, explains, "There's a huge demand for ServiceNow in the ANZ market. To tap into that demand and grow our business, we need to grow our capacity to deliver ServiceNow solutions. That talent is hard to find in the local market. We had some success running events with our university clients to attract new graduates via hackathons, but when ServiceNow launched its RiseUp with ServiceNow program, it was exactly what we were looking for as a partner. RiseUp with ServiceNow provides us with a reliable channel to identify talent to join our team. Since the program commenced, we've hired five graduates into our team and have plans in the coming year to recruit more to help deliver our service offerings to our customers.”

Why ServiceNow trained professionals are the perfect fit for Nexon

Stephen explains, "ServiceNow talent is in short supply in ANZ, and as a result of the demand for qualified resources is high. Many candidates we see through the RiseUp with ServiceNow program possess transferable skills. Some have an IT background but have been out of the workforce for a while, perhaps raising children, while others bring valuable business skills. They may not have all the skills we need initially, but they have a solid foundation we can build on. RiseUp with ServiceNow helps us develop our talent pipeline. I find that the graduates are highly motivated and eager to learn.”

A high success rate with NextGen hires

Stephen added, "Nexon is an advisory led consultancy that prides itself on delivering the best possible solutions for our customers. When I interview a candidate, it is more important that they are a good cultural fit rather than being just a developer. We want creative thinkers who can apply their knowledge to work with our customers to solve their problems, and are eager to learn. Of course, we do not expect new starters to be self-sufficient on day one and we will provide a supportive and nurturing environment for them to evolve in, but we look at the overall potential a candidate presents. We've had really good success finding the right people with the NextGen program."

Cultivating success through a supportive culture and mentorship

"Nexon has a proven track record with our NextGen graduates to be productive with customers within 2 to 3 months, and generally self-sufficient consultants within a year,” explains Stephen. “The key is a supportive and high-performing culture with learning and mentoring structures in place to set people up for success, which we absolutely have. We team our starters with an experienced consultant to onboard, mentor and build their knowledge and confidence, and assign appropriate work where they can get their feet wet. You have also got to provide honest feedback and help them bridge any gaps as they learn and grow to help shape their skills. As a leader, I owe that to the individual as well as to the business."

“We’ve had great success, and the NextGen professional graduate program at times, has surpassed our expectations. For example, we had a consultant who relocated from a third-world country to Australia. Initially assigned to an internal ServiceNow project, where we operate a complex environment as a customer, she received exceptional feedback from our organisation. Recognizing her potential, we paired her with a senior consultant on a customer-facing project, yielding outstanding results. Through dedication and hard work, she has since been promoted from an associate to a consultant, earned multiple Certified Implementation Specializations, and is poised to advance to a senior consultant role within the next year."

The bottom line

Stephen concludes, "It's hard to find good talent in the ServiceNow ecosystem because there's such huge demand. The NextGen professional programs give us the chance to nurture talent and fill the skills gap in the Australian market. We gain access to highly driven, motivated individuals who are eager to succeed. It's a win-win situation for both parties. With a skilled workforce, Nexon can meet and exceed local enterprise service management needs.”

To learn more about how RiseUp with ServiceNow can provide solutions to your talent and skilling questions, click here to connect today.