Vodafone drives digital transformation using ServiceNow
45% Increase in productivity 25 Point increase in customer satisfaction 360 Degree view of the customer

ServiceNow helps Vodafone gain customer insight, while streamlining processes 
Vodafone Group is a multinational telecommunications company providing services in 70 countries through its operating companies and partner networks and serving more than 300 million customers.

As part of its digital transformation programme, the implementation of the Now Platform and ServiceNow Customer Service Management has provided customer agents with a simple, intuitive, and streamlined system, allowing clearer insight into a customer’s journey.

Our agents now have a 360 degree view of the customer and they have one application that helps them provide excellent service. Head of Digital Experience

 

 

Share this story Products Now Platform Customer Service Management Customer Details Customer Vodafone Headquarters Newbury, United Kingdom Industry Services Employees 98,000+
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