NowEmpower Grow your skills. Obtain a new training credential. Build practice capacity. Celebrate achievements with ServiceNow leadership at a Partner Day event.
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with Nowempower Learn. Connect. Thrive. Guided virtual learning journeys. Expansion of business opportunities. Celebration of people. Register Now
Get Trained, Get Certified Virtual enablement sessions for implementers, sales, and pre-sales. Taking customer service to the next level with ServiceNow CSM + FSM Join the session to know how ServiceNow CSM & FSM can elevate customer experiences. Learn more about features, use-cases and implementation best practices of the product. ServiceNow Employee Growth & Development (EGD) Learn how you can help clients gain insights into the skills of their workforce and guide personalized journeys to empower employee satisfaction. Preparing your customers for Now Assist Understand how to assess a customer’s maturity and readiness for GenAI adoption, and build an effective business case. (Sales / Pre-Sales) How to Approach and Deliver Custom Generative AI Solutions Join us to discover how you can partner with ServiceNow to deliver custom generative AI to your customers. (Sales / Pre-Sales)
Expand All Collapse All ServiceNow Partner Day - Sample Agenda
Reach out to your ServiceNow Partner Manager / Event POC for more information on ServiceNow Partner Day at your organization.

ServiceNow PEx Keynote

GenAI + Industry Breakouts

Partner Success Stories

Fireside Chat

Solution Booths + Demos


Partner Talent Show
Featured speakers Jen Odess Vice President, Partner Experience ServiceNow Ravi Asrani Vice President, Global Partnerships ServiceNow Paritosh Kanwar Director, Partner Experience ServiceNow
Questions about NowEmpower? We have answers. Expand All Collapse All What is NowEmpower?
NowEmpower is a collaborative program for select ServiceNow partners. NowEmpower consists of guided virtual learning designed to grow and deepen your ServiceNow practice. After earning new learning credentials, program participants will be invited to celebrate achievements at an on-premise ServiceNow Partner Day featuring thought leadership, product insights, networking, and more.
Am I required to complete learning as part of this program?
Please visit the Required Learning tab to view courses associated with this program.
How do I register to attend the Partner Day event at my office?
Reach out to your Alliance Manager / Point of Contact for more information about the event and to register.
Is there a cost to take online training associated with this program?
On-demand training is complimentary for partners. You must be logged into Now Learning with your Partner Portal credentials to obtain no cost learning. There may be a fee of $225 USD to take CIS certification exams. Please check with your Alliance Manager.
Is the Partner Day a free event?
The in-person event is complimentary to partner employees invited to participate.
Who should attend this event?
NowEmpower offers something for everyone. There are enablement tracks for implementers, sales, and pre-sales personas.
If I have other questions, whom should I contact?
For more information, send an email to apacpe@servicenow.com
I have already completed some of these credentials. Would they be counted for the recognition?
Only the credentials completed from June 12, 2024 to Aug 2, 2024 will be considered.
Thank you to our participating partners
Required Learning
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Get Credentialed Follow our guided learning paths to enhance your skillset. As per your persona, complete as many of the credentials listed below as you can by Aug 2, 2024. Top achievers of a partner organization will be recognized on your respective ServiceNow Partner Day.
For Implementers Find some of the most critical learning paths highlighted below.
Mainline CIS On-demand Trainings 30 points each, 10 extra points if certification exam is also successfully completed. ON-DEMAND COURSE | LEVEL: ADVANCED Customer Service Management Implementation Learn how to identify common technical aspects of, and manage an implementation with Customer Service Management Implementation.
 Get Certified ON-DEMAND COURSE | LEVEL: BEGINNER Hardware Asset Management (HAM) Fundamentals Attend Hardware Asset Management Fundamentals to learn how to set up an effective hardware asset management practice with key milestones and a variety of people and departments. Get Certified ON-DEMAND COURSE | LEVEL: INTERMEDIATE Software Asset Management (SAM) Fundamentals Learn how to set up an effective Software Asset Management (SAM) practice.


 Get Certified ON-DEMAND COURSE | LEVEL: INTERMEDIATE Human Resources Service Delivery (HRSD) Implementation Gain in-depth knowledge and practice in configuring the ServiceNow Human Resources Service Delivery application suite with Human Resources Service Delivery Implementation. Get Certified ON-DEMAND COURSE | LEVEL: BEGINNER Security Operations Fundamentals On-Demand Security Operations Fundamentals On Demand is a two-day, self-paced course that provides a high-level view of ServiceNow's Security Operations products, including Vulnerability Response, Security Incident Management, and Threat Intelligence. Get Certified
Micro-Certifications 20 points each ON-DEMAND COURSE | LEVEL: BEGINNER Performance Analytics (PA) Simulator A hands-on assessment of Performance Analytics configuration skills. Get Certified ON-DEMAND COURSE | LEVEL: INTERMEDIATE Virtual Agent Simulator The Virtual Agent Simulator will assess your understanding of Virtual Agent and Natural Language Understanding (NLU).

 Get Certified LEARNING PATH | LEVEL: INTERMEDIATE Predictive Intelligence This micro-certification path provides the required assessment to receive the Predictive Intelligence Micro-Certification.

 Get Certified ON-DEMAND COURSE | LEVEL: INTERMEDIATE Customer Service Management Simulator This simulator will assess your understanding of implementing Customer Service Management in the field and test your understanding of requirements and facets of the application. Get Certified
Now Assist Implementation 20 points each LEARNING PATH | LEVEL: ADVANCED Now Assist for ITSM Implementer This Learning Path bundles the training courses and exam required to become proficient in implementing Now Assist for IT Service Management (ITSM).
 Get Certified LEARNING PATH | LEVEL: ADVANCED Now Assist for Customer Service Management (CSM) Implementer This Learning Path bundles the training courses and exam required to become proficient in implementing Now Assist for Customer Service Management (CSM). Get Certified LEARNING PATH | LEVEL: ADVANCED Now Assist for HR Service Delivery (HRSD) Implementer This Learning Path bundles the training courses and exam required to become proficient in implementing Now Assist for HR Service Delivery (HRSD).
 Get Certified LEARNING PATH | LEVEL: ADVANCED Now Assist for Creator Implementer This Learning Path bundles the training courses and exam required to become proficient in implementing Now Assist for Creator. Get Certified LEARNING PATH | LEVEL: ADVANCED Now Assist for Field Service Management (FSM) Implementer This Learning Path bundles the training courses and exam required to become proficient in implementing Now Assist for Field Service Management (FSM). Get Certified
Industry Delivery Suite Credentials 30 points each LEARNING PATH | LEVEL: ADVANCED Financial Services Operations (FSO) – Banking and Wealth Management This Learning Path provides all required training and exams required to earn the ServiceNow Banking and Wealth Management – Financial Services Operations (FSO) with CSM Professional Suite Certification.
 Get Certified LEARNING PATH | LEVEL: ADVANCED Financial Service Operations (FSO) with CSM Professional Suite This Learning Path provides all required training and exams required to earn the ServiceNow Insurance – Financial Service Operations (FSO) with CSM Professional Suite Certification.
 Get Certified LEARNING PATH | LEVEL: ADVANCED Healthcare and Life Sciences Management – Service Management This Learning Path provides all required training and exams required to earn the ServiceNow Healthcare and Life Sciences Management with CSM Professional Suite Certification.

 Get Certified LEARNING PATH | LEVEL: ADVANCED Public Sector Digital Services (PSDS) This Learning Path provides all required training and exams required to earn the ServiceNow Public Sector Digital Services (PSDS) with Customer Service Management (CSM) Professional Suite Certification.

 Get Certified LEARNING PATH | LEVEL: INTERMEDIATE Telecommunications Network Inventory (TNI) – Hardware Asset Management This Learning Path provides all required training and exams to become a ServiceNow Hardware Asset Management (HAM) with Telecommunications Network Inventory (TNI) Professional. Get Certified New LEARNING PATH | LEVEL: BEGINNER Telecom, Media & Technology (TMT) Service Management This learning path describes the certification requirements necessary to be awarded the Suite Certification – Telecommunication, Media, and Technology Service Management Professional. Get Certified New LEARNING PATH | LEVEL: BEGINNER Order Management for TMT This learning path describes the certification requirements necessary to be awarded the Suite Certification – Order Management -Telecom, Media, Technology, Professional.


 Get Certified
Sales & Pre-Sales Find below accreditation paths for all ServiceNow offerings.
Sales Accreditations 10 points each. Sales Accreditation courses For the software sales professional, this sales accreditation offering provides the foundation required to effectively introduce, position and sell ServiceNow® products. For more details, please select a product line.​​ Get Certified Pre-Sales Accreditation courses Become a ServiceNow accredited pre-sales expert so you can introduce and position ServiceNow products and solutions. Get Certified
Additional FAQ Expand All Collapse All I have already completed some of these credentials. Would they be counted for the recognition? 
Only the credentials completed from June 12, 2024 to Aug 2, 2024 will be considered.