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General Information Expand All Collapse All When and where will Sales Kickoff 2025 take place?
Sales Kickoff 2025 (SKO25) will be held Tuesday, January 21 – Thursday, January 23, 2025, at the following location:

MGM Grand Las Vegas Hotel
3799 S. Las Vegas Boulevard
Las Vegas, Nevada 89109

Participation in Sales Kickoff is mandatory and limited to quota-carrying Global Field team members over the age of 21. Many events will require an ID.
May I bring a guest?
Guests are not allowed to attend any portion of SKO25. Please keep in mind that SKO25 is a work event and you’re expected to fully participate in all elements of the program.
What about New Hires coming on board in January?
New Hires must have a start date of January 15, 2025, or earlier to attend SKO25.
As an employee, what can I expense?
For complete information regarding travel expense reimbursement, review the SKO25 Travel and Expense Policy.

Be aware that the following expenses will not be reimbursed:

1. Rental cars
2. Individual meals during the event: Meals will be provided for you beginning with dinner on Tuesday, January 21, through dinner on Thursday, January 23. The only exception will be Wednesday’s Networking Night dinner when you may expense up to US$125 per person.

You may not expense any other meals during this period. The SKO25 Event team has made every effort to support dietary restrictions. For more information or to share concerns, please reach out to our team via the Events Help Center.
3. Late hotel check out
Travel Planning Expand All Collapse All When should I plan to arrive and depart?
To be reimbursed for your travel, please schedule your arrival as indicated in the table below. Be sure to select LAS Harry Reid Intl Las Vegas, as your arrival airport.
Attendee group Approved arrival date International travelers* 
(including Canada and LATAM) Monday, January 20  U.S. travelers**   Sales Kickoff 2025 attendees 
(quota carrying Sales team members and non-sales employees) Tuesday, January 21, for 6:00 p.m. PST start Partner Kickoff 2025 attendees 
(GPC team members) Tuesday, January 21, for 1:00 p.m. PST start Tech Summit 2025 attendees 
(quota carrying Solution Consulting team members) Tuesday, January 21, for 1:00 p.m. PST start SKO Leadership Meeting attendees
(quota carrying People Managers) Tuesday, January 21, for 3:30 p.m. PST start
*SVP approval required for travel date exceptions.
**Manager approval required for Monday travel.

Departures should be planned for Friday, January 24. Any early departures must be approved by your manager. For approval process details, visit the Events Help Center.

Employees should align departure travel with the hotel check-out time of 11:00 a.m. PST.

If you have questions about the arrival and departure dates, please open a case in the Events Help Center.
May I leave SKO25 early?
Attendance at SKO is mandatory and we require that everyone attend the program in its entirety. Any early departures must be approved by your manager. For approval process details, visit the Events Help Center .
How do I book air travel?
Make your travel arrangements directly through Concur. Flights booked by employees outside of Concur will not be reimbursed.

Manager approval is not required for travel to SKO25. To book travel, go into Concur and select your airports (Harry Reid for Las Vegas) and travel dates. You’ll then get a pop-up screen requesting your approved trip request number. Enter TRVSKO2025 and select SKO from the Internal/External meeting dropdown. From there, proceed to select your preferred flights.

Step-by-step instructions for booking air travel are provided here.

Important:
- If you have an unused SKO24 flight, please use it. Be advised, however, that SKO25 will not cover any upgrades.
- Job levels E2/GVP and below must travel economy class unless they have pre-approved accommodation. E2/GVP traveling internationally is not restricted.
- Road Warrior status does not apply for SKO25 travel.
How do I travel between the airport and hotel?
Shuttles will not be provided from Harry Reid International Airport (LAS) to/from the hotel. It will be your responsibility to get transportation. Taxi, Uber, and Lyft will be reimbursed.

Rental cars are not reimbursable for SKO25.

Employees should align their departure travel with the hotel check-out time of 11:00 a.m. PST.
I need to apply for a Business Travel Visa to travel to Las Vegas. What’s the process?

Head to the Travel and Expense microsite to research required documents for your international travel. If needed, Business Travel Support letters are available here. 

Visa authorization contact:  
As part of the visa application, you may be asked to provide a SKO25 travel authorization contact. Your contact is: 
 
Trish Morgan, Director, Sales Kickoff 
email - trish.morgan@servicenow.com 
mobile - +1 (408) 781-4004 

Approver is Dave Mooney, Chief of Staff, Global Strategy, Planning & Operations

Questions: 
For visa application questions, please open a ticket here and a team member will assist.
Hotel Accommodations Expand All Collapse All How do I make my hotel reservation?
Hotel accommodations for SKO25 should be booked at the time of registration by selecting one of the event hotel options. You’ll receive a hotel confirmation after booking your hotel room. Final hotel details (e.g., confirmation number) will be provided in the Know Before You SKO Email sent 1-2 weeks before the event.

Do not contact the hotel directly to make any arrangements for your approved nights. Hotel accommodations booked outside of the event registration system will not be reimbursed.

Please review your air travel arrangements to ensure you have a hotel room for the day that you’re arriving. Your hotel reservation may be canceled if you don’t arrive on your designated arrival date.

All hotels should be booked within five days of receiving your SKO25 Invitation in October.
I’m traveling from India. Will my corporate credit card be accepted at the MGM?
It has come to our attention that ServiceNow Citibank Visa cards originating from India are not accepted at MGM properties in Las Vegas. The hotels from a banking perspective are listed as casinos which are blocked by India bank law from allowing charges to go through.

What this means is your company issued Visa may be declined when attempting to make purchases at MGM properties during SKO25. Fortunately, meals (except Wednesday night) and your hotel room are covered by the event, leaving only hotel incidentals. Please use a personal credit card for hotel incidentals and submit the charges for reimbursement at the end of the event. If you have any concerns about this process or prefer not to use your personal card for incidentals, please open a case in the Events Help Center.
May I extend my hotel dates?
Hotel accommodations booked outside of the approved dates will not be reimbursed. Additional nights will be at your personal expense, payable upon check out from the hotel.  

You may book additional nights via MGM’s Passkey system. The Passkey link will be shared in your hotel confirmation email (at time of booking) or upon request. Room rate and availability information will be available there. You will need to provide your credit card at the time of booking.
Tech Summit 2025 Expand All Collapse All What are the plans for Tech Summit this year?
Tech Summit 2025 (TS25) will be conducted in two parts: a virtual kickoff experience will occur during the week of January 13 and an in-person experience at the MGM Grand from 1:00 – 3:00 pm PST on Tuesday, January 21, for Solution Consultants attending Sales Kickoff 2025.
Partner Participation Expand All Collapse All What’s the plan for partner participation at SKO25?
ServiceNow partners are critical extended members of ServiceNow’s community. Accordingly, a carefully curated list of partners is being invited to attend SKO25—including Partner Kickoff 2025—as paid attendees. Approximately 700 partners are expected to attend.
When and where will Partner Kickoff 2025 take place?
Partner Kickoff 2025 activities will run throughout SKO25, commencing with the Partner Kickoff Keynote on Tuesday, January 21, from 1:00 – 3:00 pm PST. Keynote venue to be confirmed!
Are there any sponsorship opportunities?
No. There are no sponsorship opportunities being offered for SKO25.
Sustainability Initiatives at SKO25 Expand All Collapse All Helping sustain our planet is a core pillar of ServiceNow's ESG strategy. How is this being put into practice at SKO25?
We’re actively working to identify ways to adopt greater sustainability practices at ServiceNow events and collaborate closely with our hotel partners like MGM Grand to do what we can to protect our planet. Our practices for SKO25 are being solidified with the hotel. However, for information on the MGM Grand’s sustainability initiatives, please visit Environmental programs at the MGM Grand Las Vegas.
How will ServiceNow compensate for the CO2 emissions for flights to SKO25?
We have a commitment to be carbon neutral, which includes our associated business travel for our employees. This commitment means we will balance the total carbon associated with travel with high-quality carbon offsets. For more details on the type of offsets we have financed, please read ServiceNow’s Global Impact Report 2024 .
Onsite Essentials Expand All Collapse All What’s the weather like in Las Vegas?
Average temperature for Las Vegas in January is a high of 59°F/15°C and a low of 39°F/3.88°C.
What’s the dress code?
Suggested attire is business casual. Temperatures can be unpredictable in Las Vegas and the conference center can get chilly, so be sure to bring warm layers. And do bring comfortable shoes!
Will there be a SKO25 mobile app?
You bet! There’s no better way to stay connected at SKO25 than by downloading the SKO25 mobile app. More information on how to download the app will be provided closer to the event.
Will I have internet access?
Wi-Fi access will be provided to all attendees in the meeting areas of the MGM Grand. Login and password details will be provided at the event.
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Contact Us For Concur, air travel, expense reporting, or credit card questions, please submit a ticket with the ServiceNow Travel & Expense team.
For all other questions, visit our Events Help Center where you'll find answers to commonly asked questions or may request assistance.