Experience remains front of mind for business leaders — and few would deny the vital role it plays in building, maintaining, and strengthening both customer and employee relationships.
But a turbulent economic environment is fundamentally transforming what experience is. Increasingly, good experience goes far beyond just customers and employees in their silos. Businesses looking to succeed in this area must be willing to create a holistic, truly total experience with roots across the entire business.
In this podcast, we’re joined by Dave Wright, Chief Innovation Officer at ServiceNow, who gives us some insight into Total Experience: what it is, what it means, and how businesses can get started on the path to making it a reality.
In this podcast, we’re joined by Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow and Founder of Hitch Works, who gives us some insight into how tech is impacting the rapidly changing world of talent: how we find it, how we use it, and how we keep it fit for the future.
In this podcast, we’re joined by Blaire Palmer, Future of Leadership Expert at That People Thing, and Mark Allen, Director of Employee Experience UK&I at ServiceNow, who give us some insight into the evolution of employee experience and how organisations can empower their people to navigate this journey together.
In this podcast, we’re joined by Gina Gill, CDIO at the Ministry of Justice UK, who gives us insight into how the organisation is driving its digital strategy by recruiting a diverse range of skillsets that align people and technology.