The digital transformation process presents a valuable opportunity to emphasise cultural transformation, ensuring that technology investments are focused on outcomes and enhancing the customer experience.
In an episode of the ServiceNow Executive Circle podcast, Gina Gill, Former Chief Strategy Officer at the Central Digital and Data Office (CDDO), discusses how technology transformation offers organisations a unique opportunity to reevaluate and realign their strategic vision, values, and employee skill sets. Gill highlights the need for a unified digital vision across departments and the removal of barriers like outdated funding models and lack of incentives for collaboration.
A key focus is on AI’s growing role in enhancing government services, offering new opportunities to improve efficiency and user experience. Gill also emphasizes the importance of cultural change within the civil service to better integrate digital processes and drive modernization across public services.
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