Episode Four: Agentic AI and the Next Wave of Business Transformation
In the fourth and final episode of our mini-series, Adam Spearing, Head of AI Innovation for EMEA at ServiceNow, explores the transformative potential of agentic AI. Adam breaks down the concept of AI systems communicating and collaborating, enabling organisations to move from reactive operations to predictive, streamlined processes.
Highlighting real-world applications, Adam discusses how agentic AI and tools like Knowledge Graphs can personalise employee experiences, optimise resource allocation, and identify unknown inefficiencies. He emphasises the critical role of governance, strategy, and employee empowerment in unlocking AI’s potential, while also addressing the challenges of integrating AI across a multigenerational workforce.
With a focus on fostering innovation from all levels of an organisation, this episode is an essential listen for executives looking to capitalise on AI-driven transformation and prepare for the future of work in 2025 and beyond.
Episode Three: from AI Hype to Transformation
In this episode of our podcast mini-series, we explore the transformational potential of generative AI. Adam Spearing, Head of AI Innovation at ServiceNow, shares his insights on why AI must be a board-level priority, how to balance short-term wins with long-term strategy, and the critical role of governance and ethics in successful AI adoption.
Highlighting the importance of an AI operating model, Adam explains how organisations can leverage a portfolio of AI tools to drive efficiencies across areas like customer service, supply chain, and HR while empowering employees to focus on innovation. He also explores how AI can reveal hidden opportunities through advanced analytics, sparking meaningful change.
This episode offers practical advice and visionary perspectives for CIOs and business leaders seeking to navigate the rapid pace of AI innovation and harness its potential to reshape their organisations.
Episode Two: Unlocking Data, Trust, and Transparency
In this episode, we dive deep into the transformative role of AI and data in reshaping businesses and customer experiences. We explore the critical intersection of AI, automation, and data quality.
Join Adam Spearing, Head of AI Innovation at ServiceNow as he discusses how ServiceNow leverages a unified data model to drive innovation and agility, emphasising the importance of clean, trustworthy data in achieving seamless AI integration. We also discuss how businesses can overcome silos, manage data across complex ecosystems, and foster collaboration while maintaining trust and transparency.
From improving employee and customer experiences to navigating ethical concerns and compliance with data governance, this episode uncovers actionable strategies for using AI to build better workflows, enhance trust, and create personalised, impactful interactions.
Episode One: Building Trust and Enhancing Collaboration
In this episode "Human in the Loop" Adam Spearing unpacks how generative AI is not only transforming business processes but also challenging perceptions about its role in decision-making. By incorporating a "human in the loop," organisations can leverage AI’s efficiency while ensuring accountability, personalisation, and accuracy.
This episode compliments the earlier podcast episode Human-Centered AI to Transform Public Service Delivery, featuring Dr. Laura Gilbert CBE. This insightful discussion explores how AI can enhance frontline service delivery and interdepartmental collaboration in the public sector, striving to make government operations more responsive and 'human.'
Together, these episodes provide a compelling narrative on the potential of AI to transform industries while keeping humanity at the forefront.
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