Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly.
In this podcast, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth discussion about what experience is, what it isn’t, and what organisations can do to build long-lasting relationships with their customers.
How is tech impacting the rapidly changing world of talent: how do we find it, how do we use it, and how do we keep it fit for the future
Gina Gill, CDIO at the Ministry of Justice UK, who gives us insight into recruiting a diverse range of skillsets that align people and technology.
In this podcast we gain insight into the key priorities and use cases to harness automation and AI as innovation enablers.
In this podcast, we discuss key trends, how leaders should approach them, and the opportunities presented by new technologies.