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ServiceNow launches the Government Transformation Suite, boosting visibility and driving greater efficiency for US Federal agencies. Find Out More
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Discover solutions for national and federal governments Our single platform and data model brings automation and intelligence to every corner of government agencies.
Automate Processes with GenAI
Save time, money and effort Unlock productivity for mission-critical staff. Shift to digital channels and offload work through automation.
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Increase Confidence in Decisions
Upgrade departmental performance Monitor and improve tech infrastructure. Identify areas of inefficiency and escalate information on demand.
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Act on Inefficiency in IT and Beyond
Act upon points of inefficiency in IT and beyond Connect domains, systems and assets guided by a control centre that manages workflows across government instances.
Related products App Engine Finance and Supply Chain Management
ServiceNow offers cloud-deployment options designed to meet government-grade compliance standards. Find Out How
Featured products Public Sector Digital Services Empower government employees to provide the public with intuitive, frictionless, accessible service. Explore How Field Service Management Optimise field service costs, process efficiency and operations to accelerate productivity. Explore How IT Asset Management Manage hardware, software and cloud IT assets from a single platform. Explore How Finance and Supply Chain Management Align teams, data and processes on a single platform. Get more out of existing systems with less effort. Explore How App Engine Empower creators to control complexities, cost and risk using AI-powered development. Explore How Strategic Portfolio Management Connect strategy with delivery to provide 360º visibility and speed time to value. Explore How
Argonne National Laboratory centralised operational service to improve science needs Argonne National Laboratory partners with ServiceNow to enhance productivity, efficiency and collaboration across departments. Read Story  View All Stories
Transforming the experience for buyers and sellers ServiceNow is helping the Australian government make its digital services easy to use, accessible and user-centric. Get Case Study  View All Stories
UK Department for Environment, Food and Rural Affairs adjusts to governmental challenges DEFRA adopts ServiceNow to unify its services, improve flexibility and promote a consistent experience across the UK government. Find Out How View All Stories
French ministry optimises key processes and services ServiceNow modern IT solutions help the French Army provide mission-critical national defence and maintain sovereignty abroad. Get Case Study View All Stories
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ANALYST REPORT 2024 Gartner®Magic Quadrant™ for AI Applications in IT Service Management Get Report
Thought Leadership Government Transformation Study AI-Powered Cities Study  Analyst Reports 2024 IDC Marketscape IT Spend Orchestration Leader Forrester Wave™ Customer Service Solutions Q1 2024 2024 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms 2024 Event Highlights 2024 Federal Forum Keynote Session 2024 Knowledge Public Sector Keynote
See how we help governments work better US Federal Forum 2025 Access the programming and highlights from our marquee US federal government event of the year from February 2025. Knowledge® 2025 Best of Knowledge on-demand. Our biggest AI event is free to access. Stream can't-miss content from this year's event. Canadian Public Sector Forum 2025 Join us on 19 June in Ottawa for a one-day event designed to empower government leaders to put AI to work for people.
Frequently asked questions Expand All Collapse All What is the ServiceNow position on responsible AI?
ServiceNow artificial intelligence models are built against the National Institute of Standards and Technology (NIST) Risk Management Framework. These frameworks standardise an approach to using artificial intelligence built on four pillars: human-centricity, transparency, accountability and inclusivity.
How does ServiceNow approach compliance for national governments?

ServiceNow empowers public sector organisations around the globe with several purpose-built in-country certified cloud environments, where security and innovation coexist seamlessly.  

FedRAMP High, DOD IL-4 and IL-5, HITRUST, IRAP and a commitment to more.

In the United States, ServiceNow offers the federal government two distinct regulated clouds built to different compliance standards: the Government Community Cloud (GCC) and the National Security Cloud (NSC). 
How does the ServiceNow partner ecosystem come to life in national and federal government?
ServiceNow works with strategic partners in the public sector to add value for customers. From platform (hyperscaler) partnerships with Microsoft, Amazon Web Services and Google Cloud, to industry-centric partnerships with global system integrators and government specialist organisations. Key partnerships help government customers get the most out of existing and future technology procurement decisions.
Does ServiceNow offer cloud deployment options for customers in regulated industries?
ServiceNow offers flexible cloud deployment options for customers of all types. In the United States, options include purpose-built environments such as the US Government Community Cloud (certified at FedRAMP High and DoD IL-4) as well as our National Security Cloud (NSC), which is restricted to access by US DoD entities with a requirement to store data at DoD Impact Level 5 (IL-5). Similarly, in markets that require regional compliance measures, ServiceNow has deployment options to serve a range of data sovereignty needs.
How does ServiceNow approach compliance with national and regional accessibility legislation?
ServiceNow is committed to providing an inclusive experience for all our users. We are Web Content Accessibility Guidelines (WCAG) 2.1AA conformant and proactively planning for WCAG 2.2 AA. Our emphasis is on usability, and we believe accessibility conformance is the floor, not the ceiling. We have a dedicated team of accessibility experts and manual testers who work with our customers to focus on our belief in continual improvement. Our Platform includes numerous out-of-the-box accessibility preferences, including dark theme, 400% zoom, keyboard shortcuts, patterned data visualisation and soon-to-come voice-to-text and page summarisation. These measures help us maintain conformance with the Americans with Disabilities Act (ADA), the latest European Accessibility Act (EAA), Accessible Canada Act (ACA), Australia's Disability Discrimination Act (DDA) and all other global accessibility legislation.
How does ServiceNow support translation into multiple languages?
As a global company, promoting seamless language support is a high priority at ServiceNow. We want to make sure citizens feel supported in their language of choice no matter where in the world they are located. We offer 24 out-of-the-box language options and can customise solutions for any language.
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