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Customer Success
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Experience ServiceNow and AWS–hyperscale, simplified
ServiceNow and Amazon Web Services work together to help you reach new heights. Soar with AI-driven solutions to improve cloud ops and see value fast.
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Digital transformation is faster with ServiceNow and AWS
This collaboration reshapes digital workflows to give users unparalleled flexibility.
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Transforming industry workflows with AWS
ServiceNow and AWS help organisations innovate faster and simplify operations—while addressing compliance.
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ServiceNow and AWS simplify manufacturing ops
The Manufacturing Process Automation Launchpad lets you start small, scale fast and quickly see results.
"We empower our customers with the industry's best tools and resources by using AWS Marketplace to build, deploy and scale GenAI. With ServiceNow, our enterprise customers deploy GenAI fast and get the most value from their cloud investments."Chris GruszManaging Director, Technology Partnerships, AWS
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RESEARCH
Customer experience (CX) trends in the GenAI era
The right CX secures your competitive advantage. Use GenAI to deliver that experience.
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AI Insights
AI Maturity index
AI Pacesetters see faster business results. Take the quiz and see how your organisation measures up.
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Improve workflows with ServiceNow and Amazon Bedrock
Blending our GenAI with Amazon Bedrock makes customising AI skills easy. Solve almost any use case.
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White paper
Manage cloud spend and easily improve budgets
Cloud spending can spiral out of control fast. Learn how to avoid the pitfalls.
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ServiceNow in AWS Marketplace: Contact centre and cloud
Your modern cloud is just around the corner. Reduce costs while you increase innovation.
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Analyst Report
The IDC Spotlight Report explores the efficiency and innovation of adopting ServiceNow
This report shows why ServiceNow is a leader in multicloud and hybrid cloud management.
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Blog
Business-aware AWS infrastructure visibility
It's time to discover the full potential of AWS. Get ready for business success in the cloud.
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Enhanced CSM and ITSM with Amazon + ServiceNow
Improved service management in CX, operations and voice channel make this integration a must.
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Businesses trust ServiceNow and AWS to deliver processes that work
what they're saying
Bell Canada
"ServiceNow streamlines Bell Canada's end‑to‑end processes. Using ServiceNow platform automation with AI powered by AWS, we drive operational excellence that brings greater value to our customers."
John Watson President, Bell Business Markets, AI and FX Innovation Bell Canada
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Boomi
"Using ServiceNow for AWS accelerates our business outcomes. We now harness the full power of AI, streamline our workflows and enhance digital experiences enterprisewide."
Ed Macosky Chief Product and Technology Officer Boomi
what they're saying
Pearson
"ServiceNow is fundamental for improving our workplace efficiency, employee experiences and ultimately amplifying value for our clients. Using AWS Marketplace, we deploy faster on ServiceNow, fast‑tracking our business transformation."
Marykay Wells Chief Information Officer Pearson
"Organisations demand integrated, end‑to‑end solutions that enhance user experiences and optimise technology investments. Together, ServiceNow GenAI workflows and AWS's next‑gen cloud capabilities deliver on those promises."Paul FippsPresident, Global Customer Operations
ServiceNow and AWS in the news
7 MAY 2025
ServiceNow and AWS announce bi-directional data integration and automated workflow orchestration
Customers can unify data across platforms, leveraging powerful analytics on AWS and seamlessly triggering ServiceNow workflows in real time.
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3 DEC 2024
Strategic collaboration accelerates AI transformation
Connecting Amazon Bedrock models to ServiceNow helps boost GenAI development and deployment.
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29 NOV 2023
Strategic collaboration agreement with AWS
The new SaaS offering powered by AWS provides the ServiceNow AI Platform and a full suite of solutions.
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Talk to an expert
Connect with us to put AI to work and start creating experiences that improve both productivity and the bottom line.
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