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SOLUTIONS AREAS

Customer experience
Technology excellence
Employee experience
Operational excellence
Hyperautomation and low code
Industry solutions
Value acceleration

SOLUTIONS

Customer experience

Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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SOLUTIONS

Overview
Enterprise CX

SOLUTIONS

Technology excellence

Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

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SOLUTIONS

Overview
Automated service ops

SOLUTIONS

Employee experience

Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes and technology.

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SOLUTIONS

Overview
Employee productivity

SOLUTIONS

Operational excellence

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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SOLUTIONS

Overview
Global business services
Manage risk and resilience

SOLUTIONS

Hyperautomation and low code

Build apps faster with low code. Embrace hyperautomation to modernise and innovate across the enterprise.

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SOLUTIONS

Overview
Low-code app development
Automation and integration

Industries

INDUSTRIES

Education
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail
Service Providers
Telecommunications, Media and Technology

ServiceNow Impact

Speed up ROI with ServiceNow Impact. Get a personalised value acceleration solution that boosts your expertise and transforms your digital journey.

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ServiceNow Impact

Customer experience

Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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Empower the whole company to serve the customer

Automate and streamline work across the enterprise. Unite people, systems and processes to exceed customer expectations.

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Technology excellence

Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

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Automate and optimise technology service operations

Reimagine always-on technology services. Automate service operations to enhance productivity and give employees a superior work experience.

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Employee experience

Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes and technology.

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Boost employee productivity and engagement

Connect your employees across digital channels. Simplify how they get service, support and information so they can do their best work from anywhere.

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Operational excellence

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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Drive efficiencies through global business services

Move global business services up the value chain to expand scope and scale. Automate end-to-end process flows, integrations and back-end systems.

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Manage risk and resilience in real time

Embed risk-informed decisions in your day-to-day work. Gain real-time visibility and drive strategic results with resilient business.

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Hyperautomation and low code

Build apps faster with low code. Embrace hyperautomation to modernise and innovate across the enterprise.

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ServiceNow Impact

Speed up ROI with ServiceNow Impact. Get a personalised value acceleration solution that boosts your expertise and transforms your digital journey.

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Featured Capabilities

Admin Centre

Accelerate innovation with low-code app dev

Spark innovation with more creators and less complexity. Empower citizen developers with low-code tools for building apps at scale.

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Automate and connect anything to ServiceNow.

Transform manual tasks and mundane work into digital workflows. Modernise with RPA and integrate modern tools enterprise-wide to increase output and business results.

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All Products and Solutions

Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.

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Education

Modernise learning to create amazing experiences for all.

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Education

Modernise learning to create amazing experiences for all.

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Energy and Utilities

Automate critical operations to provide highly available, reliable services.

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Healthcare and Life Sciences

Deliver better outcomes now and into the future with health IT.

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Government

Enable better decision-making to deliver optimised government services.

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Financial Services

Create seamless experiences for customers and agents with compliance.

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Featured Solutions

Financial Services Operations

Manufacturing

Set a new standard for manufacturing with truly connected operations.

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Retail

Digitise and automate workflows to enhance the customer experience, online and in-store.

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Service Providers

Develop innovative solutions with a modern service provider platform.

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Telecommunications, Media and Technology

Scale and support operations with end-to-end digital workflows.

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WORKFLOWS

IT Workflows
Employee Workflows
Customer Workflows
Creator Workflows
All Products and Solutions

PRODUCTS

IT Workflows

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

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PRODUCTS

Overview of IT Workflows
IT Service Management
IT Operations Management
Strategic Portfolio Management
Application Portfolio Management
IT Asset Management
Enterprise Asset Management
Security Operations
Governance, Risk, and Compliance
Telecommunications Network Inventory
Telecommunications Service Operations Management
Operational Technology Management

FEATURED SOLUTIONS

Employee portal
ESG solutions

PRODUCTS

Employee Workflows

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

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PRODUCTS

Overview of Employee Workflows
HR Service Delivery
Workplace Service Delivery
Health and Safety
Legal Service Delivery
Procurement Service Management
Supplier Lifecycle Management

FEATURED SOLUTIONS

Employee portal
Employee journeys
Digital workplace services
ESG solutions

PRODUCTS

Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

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PRODUCTS

Overview of Customer Workflows
Customer Service Management
Field Service Management
Financial Services Operations
Telecommunications Service Management
Order Management
Order Management for Technology Providers
Order Management for Telecommunications
Technology Provider Service Management
Healthcare and Life Sciences Service Management
Public Sector Digital Services

FEATURED SOLUTIONS

ESG solutions
Vaccine management

PRODUCTS

Creator workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

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PRODUCTS

Overview of Creator Workflows
App Engine
Automation Engine
Integration Hub
Manufacturing Connected Workforce
ServiceNow App Store

Featured Solutions

ESG solutions
Citizen development programme

All Products and Solutions

IT Workflows

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

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FEATURED SOLUTIONS

Employee portal
ESG solutions

IT Service Management

Transform the impact, speed, and delivery of IT. Provide resilient services that increase productivity and create amazing experiences wherever your employees work.

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FEATURED CAPABILITIES

Change Management
Virtual Agent chatbot
Predictive Intelligence machine learning
Workforce Optimization
Process Optimization

IT Operations Management

Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce user impact, and streamline resolutions.

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FEATURED CAPABILITIES

Discovery
Service Mapping
Predictive AIOps
Cloud Management
CMDB

Strategic Portfolio Management

Gain the insights you need to move from strategy to business outcomes in a constantly changing world. This product was formerly known as IT Business Management (ITBM).

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FEATURED CAPABILITIES

Project Portfolio Management
Agile Development
Demand Management
Resource Management

Application Portfolio Management

Align your apps with business strategy. Reduce risk and lower costs while accelerating cloud adoption.

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IT Asset Management

Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimise costs while reducing risk.

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FEATURED CAPABILITIES

Software Asset Management
Hardware Asset Management
Asset Management
Cloud Insights

Enterprise Asset Management

Control CapEx and OpEx, minimise risk and automate the full asset lifecycle.

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Security Operations

Identify, prioritise, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents.

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Featured Capabilities

Security Incident Response
Vulnerability Response

Governance, Risk and Compliance

Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the enterprise for improved business resilience.

Learn More View Demo

Featured Capabilities

Business Continuity Management
Risk Management
Operational Risk Management
Policy and Compliance Management
Third-party Risk Management

Telecommunications Network Inventory

Consolidate network inventory and enable lifecycle automation for resources and services on a single platform. 

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Telecommunications Service Operations Management

Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.

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Operational Technology Management

Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats. Improve resilience and uptime with a single system of action.

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Employee Workflows

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

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FEATURED SOLUTIONS

Employee portal
Safe workplace
Digital workplace services
ESG solutions
Employee journeys

HR Service Delivery

Deliver the right experience to employees anywhere. Improve productivity by streamlining the employee service experience with intelligent workflows.

Learn More View Demo

FEATURED CAPABILITIES

Case and Knowledge Management
Employee Center
Enterprise Onboarding
Employee Journey Management
Now Mobile app

Workplace Service Delivery

Provide modern digital experiences for employees. Enable the new world of hybrid work and support a safe working environment.

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Health and Safety

Create a strong safety culture by supporting employee health. Equip teams with tools to automate incident reporting and investigation.

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Legal Service Delivery

Deliver legal services for your enterprise at the speed of the business. Modernise legal operations to make faster decisions and increase productivity.

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Procurement Service Management

Connect processes end to end. Streamline procurement for employees, boost productivity and enable work team efficiencies across the enterprise.

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Supplier Lifecycle Management

Transform the management of your suppliers with digital experiences for onboarding and collaboration.

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Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

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FEATURED SOLUTIONS

ESG solutions
Vaccine management

Customer Service Management

Improve service operations and engage customers. Bring front, middle, and back offices together to proactively address issues and automate common requests.

Learn More View Demo

FEATURED CAPABILITIES

Knowledge Management
Virtual Agent chatbot
Workforce Optimization
Process Optimization
Task Intelligence

Field Service Management

Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues.

Learn More View Demo

Featured Capabilities

Dispatcher Workspace
Dynamic Scheduling
Schedule Optimisation
Inventory Management
Asset and Cost Management

Financial Services Operations

Unite your front, middle, and back offices. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.

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Telecommunications Service Management

Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.

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Order Management

Connect the ordering lifecycle from order capture to fulfilment. Drive efficiencies and create effortless experiences for your customers.

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Order Management for Technology Providers

Streamline order management to accelerate revenue and deliver personalised experiences, all while capitalising on everything-as-a-service (XaaS).

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Order Management for Telecommunications

Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.

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Technology Provider Service Management

Elevate the experience for your XaaS customers with AI-powered self-service and proactive care. Make work flow across teams and the value chain.

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Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and stay focused on patients through improvements to operational performance. Increase agility across the organisation.

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Public Sector Digital Services

Digitise, modernise, and speed up the delivery of government services. 

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Creator workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

Learn More

Featured Solutions

ESG solutions
Citizen development programme

App Engine

Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.

Learn More View Demo

FEATURED CAPABILITIES

App Engine Studio
Studio IDE
Mobile app development
Delegated Development
Source Control & CI/CD

Automation Engine

Automate and connect anything to ServiceNow. Unify your approach to hyperautomation with API integration and robotic process automation.

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FEATURED CAPABILITIES

Automation Centre
RPA Hub

Integration Hub

Reduce cost and complexity for ServiceNow integrations. Quickly connect workflows to critical business systems and simplify cross-enterprise automation.

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FEATURED CAPABILITIES

Spokes
Process Automation Designer
Flow Designer

Manufacturing Connected Workforce

Unlock worker productivity by streamlining and digitising standard operating procedures and enabling shared knowledge across the enterprise.

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ServiceNow App Store

Tap into ISV innovation. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store.

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FEATURED APPS

Vaccination Status
Safe Workplace Suite Professional
Vaccine Administration Management

All Products and Solutions

Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.

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Now Platform

The platform for digital business delivers unmatched opportunity. Built for a fast-changing world, the Now Platform^® connects people and data for greater productivity and innovation.

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HOW IT WORKS

Overview
Latest release
AI and analytics
App development
Cloud security
Integrations
Trust and security
ServiceNow Store

LATEST INNOVATIONS

Machine learning
Intelligent chatbot
Performance analytics
Configurable workspaces
Platform encryption

Now Platform

The platform for digital business delivers unmatched opportunity. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation.

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What's new in the Utah release

Discover how to create value faster with the Now Platform Utah release.

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Customers

Make the most out of your ServiceNow investment. Explore valuable resources to drive business outcomes and achieve success faster.

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CUSTOMER SUCCESS

Case studies
Customer Success Center
Training and certification
Services
Extend Value

CUSTOMER SUPPORT

Support
Product documentation
Developer portal
Community

Customers

Make the most out of your ServiceNow investment. Explore valuable resources to drive business outcomes and achieve success faster.

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The Now Platform Utah release has arrived!

Get the support and tools you need for every step of your upgrade journey.

View Upgrade Info

Events

Connect with visionaries from around the world. Gain new ServiceNow skills and fresh insights into the power of digital transformation.

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GLOBAL EVENTS

Event calendar
Knowledge

VIRTUAL EVENTS

Live webinars
On-demand webinars
Live demos
Platform release broadcast

Events

Connect with visionaries from around the world. Gain new ServiceNow skills and fresh insights into the power of digital transformation.

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Say YES to Knowledge 2023

Can't-miss keynotes or must-see demos? Shake hands with experts or hands-on training? Connect with old friends or make new ones? YES! Welcome to Knowledge 2023, happening 14–18 May in Las Vegas.

About ServiceNow

The world works with ServiceNow. We believe in the power of technology to reduce complexity and make the world a better place for all of us.

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COMPANY

About
Careers
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Global Impact
Diversity, Equity and Inclusion

PARTNERS

Partner programmes
Partner portal
Partner Finder
App store

About ServiceNow

The world works with ServiceNow. We believe in the power of technology to reduce complexity and make the world a better place for all of us.

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Products

Automation Discovery

Identify ways you can increase operational efficiency using ServiceNow^® automation applications.

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Automation Discovery

Benefits
Features
How to Buy
Related Apps

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Benefits of Automation Discovery

Accelerate time to value

Discover out-of-the-box automation opportunities to maximise your ROI—fast.

Become more strategic

Give your IT agents more time to focus on key initiatives.

Operate more efficiently

Increase end-user productivity by making it easy for them to self-serve through automation.

Features of Automation Discovery

Identifying out-of-the-box automation opportunities

Incident analysis

Use AI to comb through past incidents and uncover up to 180 pre-defined automation opportunities.

Viewing incidents automation could have deflected

Deflection potential

See how many incidents could have been resolved using automation applications.

Estimating how much time you could save using automation

Time-saved projections

Use a dashboard widget to view potential work hours saved through automation.

Dashboard showing which groups are impacted positively

Deeper insights

Understand which business units or teams would benefit the most from implementing automation.

How to get Automation Discovery

Automation Discovery is available with the Now Platform^®. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.