Communities

Benefits of Communities

Give customers and employees a simple way to crowdsource answers for personalised self-service.

Gain visibility into customer and employee needs and issues to better guide your business.

Resolve common issues and discover new solutions to increase service efficiency.

Define areas of interest and let users engage by sharing different types of content.

Subscribe to forums, topics and content. See and react to new content quickly in your activity feed.

Turn community solutions into knowledge articles easily to expand your self-service content.

Escalate unanswered questions into cases manually or automatically using workflows.

Post various types of content including images, videos and blogs, with granular access controls.

Integrate with other channels so users can search for solutions across all self-service options.

Set and monitor KPIs to understand user engagement and chart community progress and success.

Use points, levels and badges to make participation fun and encourage engagement.

Make it easy to register using a Captcha-supported, two-step process.

Get help with initial configuration, track your progress and finish the setup process later.

Set content to require approval and allow community users to report content.

Host in-person or online events and create a landing page with all the details.

Increase business efficiency with easy knowledge sharing and collaboration.

Anticipate trends, prioritise resources and continuously improve with real-time analytics.

Design a self-service user experience with a responsive portal interface.

Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.