The ServiceNow Communities application built on the Now Platform enables users to communicate and collaborate for instant sharing of ideas and knowledge.
Communities
Help customers and employees get their questions answered, connect with peers and share expertise. It's self-service problem solving made easy.
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Benefits of Communities Solve issues quickly
Give customers and employees a simple way to crowdsource answers for personalised self-service.
Get actionable insights
Gain visibility into customer and employee needs and issues to better guide your business.
Lower your costs
Resolve common issues and discover new solutions to increase service efficiency.
Features of Communities Forums and topics
Define areas of interest and let users engage by sharing different types of content.
Subscriptions
Subscribe to forums, topics and content. See and react to new content quickly in your activity feed.
Harvest knowledge
Turn community solutions into knowledge articles easily to expand your self-service content.
Case integration
Escalate unanswered questions into cases manually or automatically using workflows.
Additional features Content types
Post various types of content including images, videos and blogs, with granular access controls.
Cross-portal search
Integrate with other channels so users can search for solutions across all self-service options.
Dashboard
Set and monitor KPIs to understand user engagement and chart community progress and success.
Gamification
Use points, levels and badges to make participation fun and encourage engagement.
Self-registration
Make it easy to register using a Captcha-supported, two-step process.
Guided setup
Get help with initial configuration, track your progress and finish the setup process later.
Forum moderation
Set content to require approval and allow community users to report content.
Events
Host in-person or online events and create a landing page with all the details.
Resources See All Resources Case Studies Now on Now: Optimising Self-Service Customer Support in the ServiceNow® Community Data Sheets ServiceNow Customer Service Management Self-Service in ServiceNow Customer Service Management
How to get Communities
Communities is available with these ServiceNow products.
Get training
Build or expand your expertise, get certified and get to value faster.
Find a partner
Discover technology alliance partner solutions in our global ecosystem.
Find product documentation
Reference release notes, platform capabilities, upgrade details and more.
Discover best practices for MSP partners
Learn proven strategies from our most successful partners and customers.
Customer Service Management
Improve service operations and engage your customers.
HR Service Delivery
Deliver the right experience to employees anywhere.
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Virtual Agent
Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
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