Continual improvement process drives ITSM service efficiency and prioritises business initiatives by automating enterprise ITIL, all with ServiceNow.
Continual Improvement Management Achieve service excellence by bringing people, processes and data together. Make ongoing delivery improvements a reality with a structured framework. Get Data Sheet
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Benefits of Continual Improvement Management Spur organisation-wide service excellence Track ongoing improvements from theory to reality in a single system of action, with a set framework. Keep initiatives aligned and on track Connect process improvements to your overall business strategy and measure progress against KPIs. Power smart decisions Plan, prioritise and monitor improvement initiatives easily with a context-rich visual ROI dashboard. Boost agent performance Improve skills with built-in coaching—offer guidance and training at critical moments, in real time.
Features of Continual Improvement Management Improvement workbench Get a single view into all improvements in progress, including opportunity details. Process enhancements Take steps to maximise enterprise-wide efficiency by integrating the Process Mining app. Value realisation dashboard Compare initiative progress and outcomes to expectations related to your overall business goals. Improvement readiness Create opportunities in the apps you use daily, and automatically convert into records within CIM.
Additional features ServiceNow® integrations Add to Performance Analytics, Process Mining, Vendor Manager Workspace and other related apps. Coaching plug-in Set rules to automatically trigger virtual training for service desk agents during key moments. Improvement requests Discover new opportunities across people, processes and tools based on company-wide suggestions. Improvement register Capture opportunities and align with strategy by setting and executing against measurable goals. Dashboard reports Quantify achievements when all work is complete and identify new chances for continuous enhancement. Domain separation Define improvement opportunities at the domain level and cater to end-customer and employee needs. Indicators and dashboards Configure KPIs, set targets, track milestones, and watch trends and details to monitor progress. Real-time analytics Drill down into a process to understand impacts and identify gaps as well as areas for improvement.
Resources See All Resources Solution Briefs ServiceNow ITSM Overview ServiceNow ITSM Pro and Enterprise Overview Infographics Winning the Day with ITSM Pro White Papers Deliver Smart, Responsive IT Services in an Always Changing World with ITSM Pro
How to get Continual Improvement Management Continual Improvement Management is available with these ServiceNow products. IT Service Management Transform the impact, speed and delivery of IT. Customer Service Management Improve service operations and engage your customers.
You might also be interested in… Process Mining Improve outcomes by optimising process flows to streamline work. Performance Analytics Anticipate trends, prioritise resources and continuously improve with real-time analytics. Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. Service Owner Workspace Manage and optimise IT services from a single, centralised application.
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