Dynamic Scheduling
Increase field service efficiency and lighten dispatcher workloads. Automate work assignments to send customers the most qualified technician.
Dynamic Scheduling
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Benefits of Dynamic Scheduling
Fix issues the first time
Automatically assign tasks to field service workers with the right skills and equipment.
Streamline field assignments
Optimise schedules and routes so mobile workers spend more time working, less time driving.
Maintain service level agreements
Reassign tasks automatically when a technician falls behind schedule or an urgent request comes up.
Features of Dynamic Scheduling
Automated task assignment
Assign work based on skills, parts, location and availability—automatically or with one click
Assignment rules
Create, manage and edit scheduling rules easily, with no coding required.
Skills management
Easily track worker skills so you can successfully match technician to task.
Automatic reassignment
Automatically reassign work when a technician is running late or another job takes priority.
Additional features
Preferred technician
Build relationships with customers by assigning the same technician whenever possible.
Task dependencies
Make sure complex work with multiple dependent tasks gets done in the right order.
How to get Dynamic Scheduling
Dynamic Scheduling is available with Field Service Management. Modernise field service with connected digital workflows.
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