Service technicians are skilled workers that perform technical services on company and client equipment, including installation, upkeep and repairs.
Nothing lasts forever. And when businesses and customers rely on essential hardware and equipment, they must accept the fact that eventually that equipment will fail. At the same time, new hardware often demands special training and unique skill sets if it is to be installed and configured to established specifications. Businesses that provide service support for hardware products need personnel with the right expertise who can perform maintenance and repairs in the field.
Service technicians are the equipment management and maintenance experts within a company who take responsibility for ensuring that vital internal and external hardware is functioning properly. Regardless of individual expertise or the specific industries they operate in, the primary function of any service technician is to handle service and repairs—whenever and wherever they might be needed.
Manage location-based work efficiently and safely to deliver exceptional customer service in the field.