When the equipment your business and your customers depend on fails, there’s a lot riding on your service technicians. Field Service Management from ServiceNow gives you the technology you need to manage all your service technician teams and tasks. Built on the award-winning Now Platform® and designed to operate seamlessly with Customer Service Management and IT Service Management, Field Service Management easily connects vital field processes with customer service and help desk solutions, for a complete, customer-focused approach to field service.
Additionally, Field Service Management from ServiceNow provides automated scheduling and resource management tools, so that you can always make sure that high-urgency tasks are being prioritised and that the right work orders are being assigned to the technicians best suited to the job. Native apps give field personnel essential resources and support directly from their mobile devices, and customer-facing portals allow clients to schedule appointments and receive updates. Advanced reporting and analytics tools automatically collect and present data, using intuitive, real-time dashboards. And this is only the beginning.
See how ServiceNow is optimising how Service Technicians operate; try Field Service Management today!