ServiceNow Case and Knowledge Management standardises documentation and fulfilment of employee requests, improving HR efficiency of addressing employee needs.
Case and Knowledge Management Resolve employee enquiries and requests faster to deliver a better service experience.
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Benefits of Case and Knowledge Management Route services intelligently Resolve inquiries and requests faster with AI-powered automation. Manage cases more effectively Gain visibility into the volume and types of employee enquiries and requests. Improve service delivery Create process efficiencies and reduce manual effort. Protect employee privacy Strengthen employee relations case confidentiality with enhanced security for records and details.
Features of Case and Knowledge Management Centralised HR workspace Deliver efficient resolutions for employee issues with all service desk tools in a single workspace. Improved self-service Support employee service enquiries with automated workflows for fast access to relevant information. Secure employee data Empower employees to report misconduct in the workplace within The Anonymous Report Center. Modern intuitive dashboards Report on, understand and improve HR service outcomes while enhancing the employee experience.
Resources See All Resources Data Sheets ServiceNow® HR Service Delivery Ebooks Employee Experience Book of Knowledge Videos Combining the Power of ServiceNow HR Service Delivery with Your HCM Boost Employee Productivity and Engagement with ServiceNow Employee Workflows Analyst Reports Forrester Consulting Study: The Total Economic Impact™ of ServiceNow HRSD
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Case and Knowledge Management is available with HR Service Delivery. Deliver the right experience to employees anywhere.
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You might also be interested in… Employee Center Provide a single, unified portal for service delivery across the enterprise. Employee Journey Management Build complete workflows across the enterprise to support employees through complex moments. Now Mobile Find answers, get help and make requests across departments from a single, native mobile app. Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
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