Conflict is an important part of collaborating within a business environment. Properly approached, conflict allows teams and individuals to acknowledge and evaluate new ways of thinking, while also uncovering issues and stimulating positive cognitive growth. After all, if an idea cannot stand up to sincere criticism, then it should not be allowed to move forward.
Unfortunately, workplace conflict is not always so beneficial or altruistic. And when conflict becomes personal or crosses the line into unproductivity, it can cause considerable damage. Unhealthy conflict creates a divisive work environment. It harms employee morale and makes it difficult to complete tasks properly. Unchecked, conflict can easily lead to employee absenteeism, increased turnover rates and even customer attrition—making a serious dent in your business' bottom line.
Conflict resolution exists to provide HR teams leaders and others within your organisation a proven set of methodologies for addressing disputes in the workplace. Conflict resolution strategies must be capable of handling disputes between employees, departments, management, and any other associations or groups within the business.