An employee experience that is personalised accounts for unique situations, needs and the employee’s preferences, and applies those accounts to deliver an experience customised to the needs of the individual.
Design, plan and execute personal work experiences, much in the same way that organisations handle customer experiences. While mass-communication and other ‘wide-net’ strategies may seem more cost-effective, they tend to create an impersonal atmosphere, where no employee feels very important or understood. Instead, personalise your communications and processes within the employee journey, so that they have the specific support and direction they need to excel.
Personalised experiences provide the additional support and comfort they need to address mentally exhausting tasks. At the same time, a properly personalised employee journey benefits the organisation as a whole, by offering insight into how individual employee satisfaction affects the company’s overall ability to generate revenue.