Your employees are components of your company machine that must be capable of operating collaboratively. HR, therefore, takes the role of the engineer, identifying and addressing personal and interpersonal issues within the system that relate to human resource management functions. A major aspect of this responsibility is providing the right employee services.
HR case management exists to improve the quality of these services while allowing HR teams and service centres to accomplish more, more effectively.
HR case management software (also called HR and employee relations investigation software) is a class of digital tools that assists HR personnel in organising, managing and resolving employee relations cases. It does this by standardising and automating complex HR processes through the introduction of customised HR workflows.
Additionally, HR case management software offers a centralised dashboard for HR professionals, as well as self-service portals employees may use to find solutions and track the progress of their open cases.
More specifically, the functionality of HR case management software includes:
Your employees are essential components in the machine that is your company. But they are also so much more. HR case management exists to provide those employees with streamlined support options and reliable case resolutions, so they can apply their unique insights to your shared success. But to make all this possible, businesses in every industry need powerful HR tools and solutions. HR Service Delivery from ServiceNow is the answer.
Built on the Now Platform® (the definitive solution to IT and service management), HR Service Delivery applies advanced automation and AI-driven solutions to help you give your people the support they need to excel. Create detailed, automated workflows. Deliver targeted communications and resources customised to individual workers. Personalise employee journeys with AI recommendations. Scale service delivery solutions across every relevant department. And through it all, maintain a single view of every case and employee interaction. ServiceNow makes it all possible.
Streamline employee interactions while providing every individual in your business with personalised HR support. Learn more about employee services from ServiceNow and make success a part of the job.