The right SLA can go a long way towards correctly managing user expectations and creating powerful, profitable business relationships. But SLAs are only one aspect of the whole process. To ensure optimal experience while managing commitments between customers and service providers, more and more businesses are turning to Service Level Management from ServiceNow.
Built on the award-winning Now Platform, Service Level Management brings SLAs, operational level agreements, key definitions, and accurate real-time analytics together in a single, centralised location. Employ visual, intuitive dashboards to see and manage SLAs across departments and customers and optimise essential tasks by incorporating advanced automation capabilities and integrating with related ServiceNow applications. And that’s only the beginning.