Traditionally, matter management has involved managing all the activities and strategies involved with outside counsel engagement and eBilling. But in many cases, it simply was not enough. Today, the modern approach to legal matter management covers the entire range of tasks originating from an organisation's internal legal processes, including research, claims, compliance, disputes, litigation, contracts and intellectual property, as well as the more common aspects associated with, for clarity, external matter management systems. By starting all legal affairs as internal matters, the organisation can better prioritise and allocate work, in some cases assigning work that would otherwise be directed to external counsel to be handled internally by their most talented lawyers or dedicated shared service teams.
Internal matter management describes processes and tools that help legal ops teams optimise legal service delivery.
By structuring legal intake, relevant legal service data can be gathered upfront, reducing inefficient and time-consuming back and forth between employees and legal teams. And by creating a single, central workspace in which to review requests and facilitate complex tasks, these teams can provide faster, more accurate fulfilment.
Simply put, matter management empowers organisations to better address and resolve internal legal issues—quickly, reliably and consistently.