ServiceNow Operational Risk Management continuously monitors your risk exposure, improves risk-based decision making and reduces reaction time.
Operational Risk Management
Continuously monitor risk and controls to minimise loss. Understand and manage cross-domain risk using enterprise-wide data and flexible assessments.
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Benefits of Operational Risk Management Reduce operational losses
Manage and control risk better—identify, assess, measure, mitigate, monitor and report.
Increase productivity and lower costs
Apply a consistent, repeatable process to shorten cycles, improving efficiency and communication.
Achieve real-time visibility
Prevent and identify operational issues by continuously monitoring risk and control tolerances.
Build enterprise-wide resilience and reliability
Protect your customers and shareholders by recovering from unplanned disruption quickly.
Features of Operational Risk Management Watch Demo Read White Paper Risk control self-assessment
Evaluate inherent risk, assess control mitigation effectiveness and monitor residual risk.
Control assurance/testing
Document controls test plans and assess validity using selected samples and a central repository.
Continuous monitoring
Define thresholds and monitor key risks/controls to quickly identify changes in your risk profile.
Incident and loss capture
Record and track incidents and near misses—monetary loss, root cause and remedial action plans.
Additional features Risk reporting and analytics
View granular risk events, exposure and hierarchy, rolled up to enterprise-level risk posture.
Advanced risk assessment
Run an overall risk assessment on any object—such as auditable unit, location or regulation.
Risk and controls taxonomy
Use common language and context to consistently analyse risk impact across departments and tasks.
Integrated issue management
Use predictive intelligence to create, assign and remediate issues—faster and more accurately.
AI-assisted risk management
Group similar risk events together using AI for more accurate analysis and impact reporting.
Multi-level approval workflows
Use dynamic risk-assessment workflows with three approval levels to meet unique organisational needs.
Assessment simulation
Run risk assessment simulations with response and approval workflows from production environments.
Resources See All Resources Analyst Reports OCEG: 2021 Modernizing Operational Risk Management Survey Case Studies Danske Bank Unlocks Value and Spurs Innovation with ServiceNow DNB Takes a Proactive Stance on Risk Management Solution Briefs Addressing Operational Risk with GRC Business Continuity Management Power Your Business with Risk-Informed Decisions Ebooks Developing a Better Risk Report to the Board Prepare for New Risks Ahead: How to Build Business-Wide Resilience Operationalizing the ESG Business Imperative
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Operational Risk Management is available with Governance, Risk and Compliance. Manage risk and resilience in real time.

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