Procurement case management to automate fulfilment processes end-to-end across your existing technology investments.
Procurement Case Management Manage the end-to-end procurement request lifecycle across existing systems and tech—in one place. Get Data Sheet
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Benefits of Procurement Case Management Improve procurement request automation Make it easier for employees to submit requests and access information using self service. Drive work team efficiencies Automate fulfilment processes end-to-end across your existing technology investments. Deliver continuous process improvement Monitor request volume and task completion progress to balance team loads and align with goals.
Features of Procurement Case Management Procurement chatbot Empower employees to get resolution in seconds—without having to wait for a procurement specialist. Specialist workspace Shorten fulfilment cycle times by uniting work teams from a single view with full context. Configurable playbooks Provide step-by-step guidance to resolve specific types of requests, such as order changes. Performance dashboards Report on, understand and improve service delivery and workloads to make the most of your resources.
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Procurement Case Management is available with Procurement Service Management. Connect purchasing processes and streamline procurement to build efficiencies.

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