Work management is the strategic coordination of workflows, tasks and resources to optimise productivity, efficiency and collaboration within an organisation. It involves planning, organising, prioritising and tracking work to achieve goals effectively.
Work management encompasses a variety of disciplines and approaches to ensure efficient and effective task execution, project completion and overall productivity. Here are some key types of work management.
Project management involves planning, executing and overseeing specific tasks or initiatives with defined objectives, timelines and budgets. It ensures that elaborate projects are broken down into manageable steps, assigned to the right individuals or teams and monitored to achieve successful outcomes.
Time management focuses on optimising how individuals allocate their time to tasks and activities. It involves setting priorities, creating schedules and employing techniques to enhance productivity and minimise distractions, leading to better work-life balance and improved efficiency.
Resource management is all about the allocation and utilisation of an organisation’s assets, including human resources, finances, equipment and materials. Effective resource management ensures that the right resources are available at the right time to support project and operational needs.
Process management involves the design, implementation and improvement of workflows and procedures within an organisation. It aims to streamline operations, eliminate inefficiencies and enhance quality by standardising and optimising processes.
Client relationship management focuses on nurturing and maintaining strong relationships with clients or customers. It encompasses strategies, tools, and practices to enhance customer satisfaction, loyalty and long-term engagement.
Business intelligence (BI) encompasses the collection, analysis and interpretation of data to make informed business decisions. It involves using BI tools and technologies to transform raw data into valuable insights that guide strategic planning and performance improvement.
Business perspective in work management involves aligning all work-related activities with the organisation’s overall goals. It emphasises the importance of a holistic view of work, considering how it impacts the bottom line, customer satisfaction and the long-term sustainability of the business. Effective work management always keeps the broader business context in mind, ensuring that all efforts contribute to organisational success.
Organisations are faced with all kinds of challenges, ranging from extensive workloads, technology advancements and complications, digital data, customer care, juggling resources, employee management and many other factors. Work management encompasses all these responsibilities and allows organisations to optimise every optimisation and process—specifically by creating reusable workflows that every team can leverage. These are some of the most significant benefits and positive effects of well-executed work management:
Optimised productivity
Effective work management streamlines tasks and projects, enhancing productivity, minimising delays and boosting output.Resource utilisation
Work management maximises resource efficiency, allocating human, financial and technological assets wisely to minimise waste and optimise potential.Adaptability
Work management also empowers organisations to adapt swiftly to changing conditions, maintaining a competitive edge in a dynamic business landscape.Quality assurance
Organisations can ensure consistent high-quality outcomes by establishing and improving processes and enhancing customer satisfaction.Goal achievement
Work management aligns all efforts with strategic objectives, facilitating progress tracking and goal attainment.Collaboration and communication
Effective work management fosters collaboration and clarifies roles, reducing misunderstandings and enhancing teamwork.Risk mitigation
Work management identifies issues early, enabling proactive problem-solving and risk mitigation to keep projects on track.Customer satisfaction
Finally, work management prioritises client and customer needs, leading to greater satisfaction through timely, high-quality service and product delivery.
The work management process can look a little different from organisation to organisation, but here are some fundamental steps that work across the board when it comes to cultivating an effective process.
The first step in the work management process is to identify the work that needs to be done. This involves recognising tasks, projects or initiatives that align with the organisation’s goals and objectives. Identification also includes determining the scope of the work, the resources required and the key stakeholders involved. By clearly defining what needs to be accomplished, organisations can set the stage for effective work management.
Once work is defined, the next step is to create a comprehensive plan. Planning involves setting clear goals and objectives, outlining strategies to achieve them, and defining the roles and responsibilities of team members. A well-thought-out plan also includes budgeting, risk assessment and a timeline for project completion. Planning provides a roadmap for the entire work management process, ensuring that everyone is on the same page and understands the path forward.
Scheduling is the process of allocating time and resources to specific tasks within the work plan. It involves creating timelines, deadlines and milestones to track progress. Effective scheduling considers factors such as resource availability, dependencies between tasks and potential bottlenecks. A well-constructed schedule helps teams manage their time efficiently, meet deadlines and stay on track to achieve project objectives.
Documenting work is crucial for transparency, accountability and knowledge retention. This step involves creating records, reports and documentation that capture key information about the work being performed. It includes documenting project goals, progress updates, decisions made and any changes or issues that arise. Proper documentation ensures that everyone involved in the work management process has access to essential information and can refer back to it as needed.
Analysis is an ongoing process throughout the work management cycle. It requires assessing progress, performance and outcomes against the established goals and objectives. By analysing data and key performance indicators, organisations can identify areas for improvement, make informed decisions and adjust their strategies, as necessary. Analysis provides valuable insights that can guide future work management efforts, leading to continuous improvement and greater success in achieving organisational goals.
Work management and project management are two related but distinct disciplines, often used in different contexts. When you break it down, the basic difference between work and project management is that work management is a much more long-term process for company-wide needs, concerns and workflows, while project management is far more focused on a single project. Let’s break this down a bit further.
In work management, the definitive components work like this:
Scope
Work management encompasses a wide range of activities within an organisation, including projects, day-to-day operations, routine tasks and ongoing processes.Purpose
Its primary goal is to ensure all work, whether project-based or operational, is executed efficiently, aligning with organisational goals.Focus
Work management focuses on optimising resources, workflows and processes across the entire organisation, aiming to improve productivity and overall effectiveness.Examples
It requires managing routine tasks, daily operations, long-term strategic initiatives and continuous process improvement.
Project management looks a little different:
Scope
Project management is a subset of work management, specifically concentrating on planning, executing and closing discrete projects with defined objectives, timelines and budgets.Purpose
It’s primarily concerned with ensuring that a project is completed successfully, meeting its goals and delivering the desired outcomes.Focus
Project management emphasises the logistical aspects of managing resources, tasks, schedules and risks within the context of a project.Examples
It includes activities like planning a product launch, constructing a building or implementing a software upgrade.
Collaborative work management describes a more comprehensive approach that combines work management and project management principles. It emphasises collaboration, coordination and communication across various types of work, whether ongoing operations or discrete projects. CWM tools and practices aim to create a unified platform where teams can manage tasks, projects and processes while fostering collaboration and transparency.
In essence, while work management covers a broader spectrum of activities within an organisation, project management focuses specifically on the planning and execution of individual projects. Collaborative Work Management seeks to bridge the gap between these two by offering a holistic solution that integrates both work and project management aspects to enhance overall productivity and collaboration across an organisation.
A Work Management System (WMS) is an assemblage of management tools and software engineered to simplify the coordination, planning, execution and monitoring of diverse work-related tasks and endeavours. This system functions as a centralised hub strategically crafted to enhance the allocation of resources, streamline workflows, foster collaboration and elevate overall organisational efficiency.
Work management software offers several essential benefits to businesses in various aspects of their operations. Here are the primary pillars of work management software and how it serves organisations.
Work management software streamlines task management by providing a centralised platform for creating, assigning, tracking and prioritising tasks. This helps businesses in the following ways:
Efficiency
It ensures tasks are organised, and team members know their responsibilities, reducing confusion and delays.Productivity
Teams can focus on completing tasks rather than spending time coordinating work.Visibility
Managers can monitor task progress, identify bottlenecks and make informed decisions to keep projects on track.
Organisations cannot thrive without strong communication, especially because it affects every process. Effective communication is vital for business success, and work management software enhances it by offering:
Real-time collaboration
It offers features like chat, comments and notifications, enabling instant communication among team members, even if they are remote.Transparency
Communication history is often logged, providing a clear record of decisions and discussions.Reduced email overload
It reduces reliance on email for internal communication, preventing inbox clutter.
Sharing information and data securely is a modern challenge in today’s world, where devices and the internet open up many conveniences but dangers as well. Work management software facilitates seamless file sharing by including:
Centralised storage
It offers a centralised repository for documents and files, making it easy for team members to access and collaborate on them.Version control
Many systems provide version control to track changes and maintain document integrity.Security
It often includes security measures to protect sensitive files and control access.
Time tracking is essential for efficiency and cost management, and work management software can improve time tracking capabilities and benefits in these ways:
Accurate billing
It enables businesses to accurately bill clients based on time spent on tasks or projects.Resource allocation
Managers can assess how time is allocated to different tasks and projects, optimising resource allocation.Performance analysis
Time-tracking data helps evaluate individual and team productivity, identify areas for improvement and make data-driven decisions.
Ultimately, work management software plays a pivotal role in streamlining task management, improving communication, facilitating file sharing and enhancing time tracking. These benefits collectively contribute to increased productivity, better collaboration and overall operational efficiency for businesses of all sizes and industries.
Work management is a broad term used for a lot of small but impactful promises—it can mean different things to different organisations. However an organisation views work management, businesses must have a strategic approach that translates their vision into tangible outcomes. This is where ServiceNow’s Strategic Portfolio Management (SPM) system comes into play. SPM empowers leaders to bridge the gap between strategy and results, ensuring that the work undertaken aligns with the organisation’s overarching goals.
With SPM, organisations gain the ability to prioritise, fund and execute what truly matters, all while creating a clear roadmap that guides investments and communicates plans effectively. This consolidated and centralised approach to managing business demand is the cornerstone of efficient work management. Learn more about ServiceNow’s SPM platform to perfect your work management strategy today!