Telecommunications Service Operations Management (TSOM) Use the power of AI to proactively monitor service health in complex networks. Simplify operations and provide quick resolution to issues. Watch Demo Get Data Sheet
TSOM Overview
One platform for enterprise automation Speed up remediation with generative AI and predictive AIOps. Automate essential processes and run them from the Now Platform®, a single system of action for the enterprise. Get Ebook  Explore Platform
Featured apps and capabilities for Telecommunications Service Operations Management Telecommunications Service Operations Management comprises key applications and capabilities that can scale with you as your needs change. Now Assist for TSOM Decipher cryptic alerts with human-readable explanations to understand the underlying issue and take action faster. Cross-Domain Event Management Collect and correlate network and cloud event data across disparate domains and gain insights into service health. Single Service View Leverage a shared service view across front, middle and back office staff to support a common view and plan of action. Service Visualisation View service health over disparate resource topology to identify and troubleshoot service issues and root causes. Operational Intelligence Identify anomalies before they cause service outages with AIOps and machine learning. Automated Remediation Trigger automated actions when alerts meet predefined criteria. Service-Aware CMDB Provide a single source of truth mapping services to resource topology to quickly identify how network events impact services. Service Health Dashboard View service health metrics across domains with powerful drill-down capabilities to easily identify issues. TM Forum Open APIs Create, track, and manage alarms with an industry-standard interface.
Do more with Telecommunications Service Operations Management Combine Telecommunications Service Operations Management with other products and apps to create a powerhouse technology platform. Deliver always-on digital services and amazing user experiences, with increased security and minimised risk. Discover Solutions
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Explore further Dive into overview articles on a variety of topics related to Telecommunications Service Operations Management. Learn About ServiceNow See All Articles What is generative AI? What is AIOps? What is anomaly detection? What is service mapping? What is observability? What is a common service data model (CSDM)?
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Benefits
Benefits Use AI to proactively monitor service health across domains to resolve issues quickly with Telecommunications Service Operations Management.
Simplify operations with single service view Provide real-time monitoring across disparate network monitoring systems for quick impact identification. Solve problems faster for efficient remediation. Get Ebook
Monitor service health proactively Notify customers of service events proactively and empower agents with real-time service status using operational intelligence.
Resolve service issues quickly Use AI and automation to turn a tidal wave of events into a trickle of actionable alerts. Cut through the noise to rapidly identify and remediate the root cause of service issues.
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Platform
Built on the Now Platform Telecommunications Service Operations Management includes AI-powered platform capabilities so you can tap into event data across disparate networks and cloud domains to proactively monitor service health. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward. Explore Platform Watch Video (1:28)
Generative AI Accelerate productivity with GenAI experiences on the Now Platform. Explore Generative AI
Single data model Align digital products and service delivery to your business strategy. Explore CSDM
Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. Get Started
Security lives at the centre of all we do Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified integrations Telecommunications Service Operations Management seamlessly integrates with third-party productivity tools. See All Integrations Ingest SolarWinds alerts into event management to identify issues and restore services faster with noise suppression.  Ingest NetCool alerts into event management to identify issues and restore services faster with AIOps. Receive network event details in ServiceNow, create incident, problem or change tickets, and synchronise with DNA Center discovered devices in the ServiceNow CMDB. Ingest Dynatrace incidents and events into event management to get full insights into services and applications in real-time. Ingest Zabbix alerts into event management to identify and resolve issues within your monitored network infrastructure, cloud services and IoT devices. Import subnets and IP addresses from Infoblox into the ServiceNow CMDB quickly, seamlessly and securely.
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Plans and Packages
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What You Get Telecommunications Service Operations Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote
Package options Get the tools you need most with the Telecommunications Service Operations Management package that meets your business needs. Scroll down to see a sample of the features in each package.
TSOM - Standard v3 Custom Tables² (5) ITOM Health Telecommunications Service Operations Management Applications and Data Models
TSOM - Professional v3 Custom Tables² (5) ITOM Health Telecommunications Service Operations Management Applications and Data Models ITOM Visibility¹ Platform Analytics Advanced**
TSOM - Enterprise v2 Custom Tables² (5) ITOM Health Telecommunications Service Operations Management Applications and Data Models ITOM Visibility¹ Platform Analytics Advanced** Predictive Intelligence Health Log Analytics³ ITOM Cloud Accelerate
1  Service Graph Connectors: Entitlement to Certified Service Graph Connectors come with ITOM Visibility and the Subscription Unit based ITOM Discovery.
2 Custom Tables are primarily for the configuration of the packaged applications. Remaining tables can be used for any purpose but most follow the Unrestricted User model.
3 Health Log Analytics must be restricted to internal IT use cases.
4 HLA Add-on is only available for TSOM Standard or Professional customers.
** Performance Analytics is included in Platform Analytics Advanced.
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Key features for Telecommunications Service Operations Management Now Assist for TSOM Decipher cryptic alerts with human-readable explanations to understand the underlying issue and take action faster. Cross-Domain Event Management Collect and correlate network and cloud event data across disparate domains and gain insights into service health. Single Service View Leverage a shared service view across front, middle and back office staff to support a common view and plan of action.
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Resources
Get Ebook Find out how to accelerate connections between your customers, your workforce and your partner ecosystem. Read White Paper Learn how innovation, automation and AI play a key role in service assurance. See Latest Release The Now Platform® connects people, functions and systems across your business. Check out the latest apps and capabilities.
Featured resources View All Resources
INFOGRAPHIC The Future of Service Assurance in Telecom Get Infographic
Ebooks Automation Designed for Telecom When Telecom Works, the World Works
What the industry experts are saying Learn why 5G has become synonymous with IT modernisation, and see how communications service providers are embracing automation and AI in service assurance. Get Report Discover Business Value
Look who's winning with ServiceNow See how other companies resolve issues faster and improve service assurance. View All Stories Rogers Communications improves customer loyalty and employee satisfaction with ServiceNow. Get Story Telia embraces 5G with automated service assurance. Find Out How BT Group's savings forecast by 2027 is £25M. Read Story
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