Give your employees and customers an experience they’ll love by automating common requests.
Let users get resolution in seconds—no need to wait for an available live agent.
Get instant ROI with guided set-up, pre-built conversations, integrations and configuration tools.
Route issues to a chatbot automatically, reducing call volumes and increasing efficiency.
Get things done with smart, meaningful conversations using the full context of the Now Platform®.
Deploy fast using customisable templates for key enterprise IT, HR and customer service scenarios.
Drag and drop to build and test conversations, then customise the look and feel to match your brand.
Discern everyday language using models tuned for ServiceNow® workflows, which can evolve over time.
Transfer conversation history and context to the right agent so they can quickly resolve issues.
Create and tune advanced no-code models. Define intents and map entities to Now Platform data easily.
Use machine learning to identify critical topics then add suggested conversations with one click.
Meet your users where they are—on popular messaging apps, collaboration tools and web portals.
Send employees actionable alerts and status updates through Slack, WhatsApp and Microsoft Teams.
Use our built-in NLU engine or connect IBM Watson Assistant or Microsoft LUIS to identify intents.
Engage with agents at your convenience and easily pick up the conversation right where you left off.
Virtual Agent is available with the Now Platform. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.