Application development is the creative process of planning, designing, building and testing software that helps people or businesses solve problems or accomplish tasks—whether that's ordering food, tracking fitness or running a company more smoothly. It's a bit like constructing a house: you start with an idea, draw up blueprints, build and test everything and then make improvements as needed. The result is a digital tool tailored to fit specific needs, making daily life or work a little easier and more enjoyable.

An AI agent is an autonomous system designed to gather data, make decisions and execute tasks to achieve predefined goals. ServiceNow AI Agents are built into the ServiceNow AI Platform. Integrating AI agents into your app ecosystem automates tasks, connects different platforms and enables smarter, faster, and more efficient app experiences for users.

Low code is a way to build apps using easy, visual tools like drag-and-drop and point-and-click, so you don't have to write lots of complicated code. It's designed to be friendly for people who aren't tech experts—think of it as putting together a puzzle where most of the pieces are already shaped for you. With low code, almost anyone can create a useful app, making digital tasks quicker and more accessible for everyone.

A citizen developer is someone without formal programming training who uses easy, visual tools to build apps that solve everyday business or team problems—think of it like making a custom checklist or workflow without writing a single line of code. These individuals often work in departments outside of IT and are empowered to create solutions quickly, thanks to user-friendly platforms that let them drag and drop features into place. By tapping into their unique knowledge of how things really work, citizen developers help companies move faster, innovate more and free up IT teams to focus on bigger challenges.