What is a citizen developer?

This is the step where you begin to build out your data. Ensure that the proper people have the right level of access to the data. First, create or open your application record, then create your data model with relevant tables and fields, and finally secure and import your data.

During the design step, your focus shifts to identifying and constructing the right end-user experience and channel. Decide what functionality is needed for each user experience, whether it’s web, mobile, chatbot etc. 

Logic is what makes an application a useful tool. It comes in forms ranging from what people can and cannot see, to rules that govern what happens to the data when you enter, update and delete it, and what makes users aware of the conditions and events within the application.

• Form logic: When you control what users see when they visit a form, you can increase responsiveness and productivity. Ask yourself: is this a suggestion or enforcement? Suggestions make the form easier to complete, while enforcement forces the user to complete certain actions to complete the form.
• Business rules: Logic and validation that run when records are created or when they are changed or deleted. This is useful for building conditional logic to run when the form has been submitted.
  
• Flow Designer: Flow Designer is a tool that is used for building business workflows. When designing a flow, consider that each flow should have a singular goal, they should be reusable, and they should be clear as to the purpose of the action.
  
• IntegrationHub: A powerful tool that is available when building flows and using pre-built integration connectors and actions.
  
• Notifications: Most applications should have a type of multi-channel notification for things like when a task is assigned to a user or group, when a request is opened for closed, and when approval is needed.

ServiceNow offers a series of citizen development tools, from low code to no code. 

APP Engine provides a single location where citizen developers can collaborate, compose customised workspaces, and implement automation features, using simple, visual interfaces. Use templates and best-practice designs to hit the ground running.

Flow Designer is a single interface for developing and testing flows while using natural language to describe flow logic. Use this tool to add workflows to custom applications, reduce the need for custom scripts, and operate alongside IntegrationHub.

An advanced enterprise application development platform, Process Automation Designer uses no-code playbooks, built-in third-party integrations and assigned triggers to deliver faster, more efficient workflows. 

Easily create end-to-end digital workflows to automate processes across silos, systems or departments. Integration Hub uses application-specific sets of automation actions and subflows called “spokes” to simplify integrations and empower developers at any experience level with reliable no-code automation. 

An AI-enhanced chatbot, Virtual Agent incorporates the NLU Workbench. This allows citizen developers to easily define intents, map entities and create advanced no-code models.

Enhance your workflows and automate repetitive tasks using advanced machine learning. No-code, pre-built templates make implementing predictive intelligence easy. 

ServiceNow Performance Analytics uses purpose-built KPIs and dashboards, automated alerts and real-time information to help subject matter experts and stakeholders prioritise resources, anticipate trends and get the most out of automation and self-service solutions.