What is low-code?

To improve the way that organisations develop apps, low-code platforms need to meet certain standards. Below are the fundamental principles of low-code development:

Fast delivery
Modular, reusable building blocks and pre-built functional components eliminate the friction of complexity and the need to build everything from scratch.

Collaboration
A multi-persona environment with tooling accommodates varying skills and experience levels across an organisation. This allows various stakeholders to work together to quickly deliver the best possible app and experience. Less-experienced builders can leverage functionality built by professional developers, resulting in a faster, more-agile development process.

Scale
Foundational to the application development environment, low-code enables users to quickly scale experiences from the simple to the complex, and across enterprise silos from end to end.

Governance
Empowering citizen developers to build apps quickly can result in application sprawl. Low-code governance implements policy and technology constraints to limit and manage the growth of applications, while also limiting data duplication, inconsistency and insecurity.

Strategic
Application development must remain aligned with roadmap objectives. Strategic low-code development establishes and monitors measures of success aligned with business value, establishes criteria to approve application development activities and oversees budgeting and resource allocation.

Technical
Low-code development initiatives must establish technical standards and best practices, define development processes, establish authorities and guidance for testing and deployment, and define technical training requirements.

Operational
The operational principle of low-code development defines and administers the demand intake process. It likewise establishes support, maintenance and update requirements and ownership, while defining authorities for rationalisation and deprecation.

Experience
Low-code development must consistently create a positive user experience. This promotes increased productivity. New apps do not disrupt user behaviour or force new user training or change management.

Integration
Low-code integration is vital, ensuring easy connections between processes and resources. Platforms must be able to integrate any data or system without requiring specialised integration tools. Pre-built, end-to-end integration solutions reduce time to value.

Security
Low-code is only effective if it can produce secure applications. Security is a defining principle of successful low-code platforms. Reducing risk related to data, operational impacts, business continuity, operational performance and more.

Between no-code and low-code options, practically anyone within an organisation can get involved in the development process. That said, not every app that your business rolls out is well suited to no-code development.

Low-code solutions are effective at building essentially the full-range of applications, including those that run sophisticated, important processes that may function as a core part of your business. No-code solutions may lack certain oversight, which could lead to problems with security, integration, compliance or more. Prudent organisations will limit no-code development to front-end, low-risk applications.

With this in mind, it’s worth noting that different users may benefit from different coding options.

IT/developers
Developers and IT professionals will likely be able to put the low-code platforms to better use than no-code options. The tools available in effective low-code platforms are designed to assist in the coding process without limiting the capabilities of the resultant application. Professional developers may find no-code options too limited to meet their needs.

Citizen developers
Business users and other citizen developers with little-to-no development experience can also use low-code options. However, they would likely need to do so in collaboration with more-experienced developers. No-code solutions are better suited for developers without coding experience, and without the resources to ensure an effective low-code development process.

Possibly the greatest advantage of low-code and no-code development is its accessibility. Low-code assumes—at most—limited coding experience, and no-code options are designed for those with no coding experience at all. Getting started with low-code and no-code options is as simple as finding the right platform, with the right tools. With an effective platform in hand, built-in tutorials, intuitive controls and the occasional user support options should be enough to get your low-code projects started.

The tools listed above work together to provide an environment where developers can circumvent the greater portion of the app and software development process. Powered by visual programming and automatic code generation, these platforms limit the need for manual coding. At the same time, low-code platforms automatically connect to the back-end, managing data storage and usage without needing to involve the user.

Once an app is complete, the company or organisation in question is responsible for rolling it out.

Effective low-code platforms need to be able to provide the right support for developers and citizen developers alike. As such, the best low-code options are focused on the following:

• Intelligent orchestration
  Built-in intelligence can predict possible issues before they arise and assist in promoting better business decisions.
• Development tools
  A full suite of app-development tools can help empower developers at all levels to create powerful apps at speed and scale.
• Integration services
  Including pre-built integrations for popular business apps, as well as the ability to create custom integrations, makes it easy to connect your platform to effectively any system and data.
• Mobile-first user experience
  Platforms designed to function optimally on mobile devices provide a better user experience, and avoid the problems associated with scaling down design and functionality for mobile use.
• Notification services
  Alerting users when important events occur, top low-code platforms use built-in notification services to ensure that nothing falls through the cracks.
• Reliable security features
  Business apps may contain potentially sensitive company, organisational and personal data. Some of the most important features to keep in mind as you consider low-code options include application and platform security.

The benefits of low-code development are not difficult to see; expanding development capacity beyond experienced development teams, and providing time-saving tools and automation means quicker turnaround time, increased productivity, improved agility and more. But what about the value?

A 2021 Forrester Total Economic Impact study took a close look at the ServiceNow Now Platform™ and App Engine, and this is what it found:

• End users are 50% to 75% more efficient when performing workflow tasks due to the applications built with App Engine.
• App Engine developers are four times more efficient than their full-stack developer counterparts.
• Legacy platform cost savings total $2.1 million in three years from decommissioning legacy software and applications.
  
• New developers take a quarter of the time to onboard.
• Development teams could rely more heavily on junior developers.

As a result, businesses saw the following average cost benefits:

• Average ROI of 230%
• Net present value of $7.06 million
• Benefits present value of $10.13 million
• Full payback on investment within nine months

Download the 2021 Forrester Total Economic Impact study.

Low-code and no-code development aren’t simply theoretical approaches or dumbed-down solutions to application development. On the contrary, low- and no-code approaches have helped major businesses in multiple industries reach and surpass their goals.

Aflac
See how Aflac Japan used a low-code approach to modernise its IT services, create a better employee experience and reduce development by 33%.

USU
Discover how USU put low-code to work to transform IT, promote student success and increase productivity by 25%.

Academy Mortgage
Learn about how Academy Mortgage used a low-code solution to reduce costs and double efficiency.

Owens-Illinois
See how low-code solutions allowed Owens-Illinois to create 100s of apps, cutting down application-delivery times responding ten times faster to emerging business needs.

See how the right low-code platform can grow your business with the ServiceNow Value Calculator.