Put AI to work for healthcare
Fuel efficiency, lower costs, improve experiences and empower healthcare providers to deliver reliable, high-quality care.
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Discover healthcare solutions
Make your healthcare transformation journey smooth, cost-effective and manageable.
Transform Healthcare Operations
Elevate healthcare operations with AI-tailored solutions
Reduce cost and give time back to care providers through increased productivity. 
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Elevate Employee Experience
Free your employees' time to focus on patient care
Deliver a unified, personalised and frictionless experience for employees. Boost productivity and efficiency gains.
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Strengthen Risk and Compliance
Boost cyber security and resilience
Secure your organisation and enhance risk and compliance efforts, resulting in safer, more reliable services.
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Related products Governance, Risk, and Compliance Security Operations Business Continuity Management
Transform your healthcare organisation
Bring efficiency, security and ease to providers and patients on one AI platform.
Explore Now Healthcare and Life Sciences Service Management
Unify data, save time and enhance patient care with seamless, AI-powered healthcare operations.
Explore How Enterprise Asset Management
Maximise investments and deliver high-quality care with AI-powered asset management and maintenance.
Explore How Strategic Portfolio Management
Connect strategy with delivery to provide 360º visibility and speed time to value.
Explore How IT Service Management
Deliver resilient IT services and create experiences that help your teams be more productive.
Explore How IT Operations Management
Gain visibility into your IT environments, predict issues and automate resolutions assisted by Gen-AI.
Explore How IT Asset Management
Manage IT assets on one platform. Automate lifecycles, control costs and minimise licensing risks.
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Discover how Spectrum Health empowered its healthcare professionals to spend more time with patients, through transforming IT and HR services.
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UNC Health brings order to a complex health system
UNC Health adopted digital workflows, integrating IT and HR systems with out-of-the-box tools, to simplify and streamline healthcare operations.
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Oslo University Hospital transforms healthcare operations
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Elara Caring improves caregiver experience for better patient care
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Featured resources View Healthcare Resources
EBOOK Healthcare in 2030: How AI agents promote integrated, collaborative and proactive care
Learn how healthcare providers can leverage AI agents to free up valuable time for healthcare professionals, to optimise patient care and improve outcomes.
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Industry Insights Pulse Report: Healthcare in 2030 Forrester: Total Economic Impact of ServiceNow Security Operations Solutions IDC FutureScape: Worldwide Healthcare Industry 2024 Predictions Enterprise AI Maturity Index 2024 Infographics Put AI to Work for People Build and Optimise Workflows with No-Code Demos Put AI to work for healthcare operations Put AI to work for employees Put AI to work for risk and security
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Frequently asked questions Expand All Collapse All What does ServiceNow do within healthcare?

While many digital health transformation efforts focus on one-off solutions, ServiceNow delivers full-scale enterprise transformation for healthcare organisations.

The ServiceNow AI Platform unifies AI, data and workflows to automate processes, connect experiences and deliver real-time insights — all on a single, cloud-based platform. Pre-built digital workflows and low-code tools help healthcare teams deliver value faster and adapt with agility.

As the AI platform for business transformation, ServiceNow dismantles silos and enables seamless interoperability between clinical and business systems. By removing the barriers of outdated technology and disconnected data, we empower healthcare organisations to orchestrate smarter workflows, boost efficiencies and unlock data-driven insights that lead to better care.

That’s why half of the top 40 U.S.-based healthcare providers trust ServiceNow to help them navigate their healthcare transformation journey.
Can ServiceNow be integrated with Electronic Medical Record (EMR) systems?

ServiceNow integrates seamlessly with Electronic Medical Record (EMR) platforms, enabling care teams to manage requests directly at the point of care. This integration streamlines care team operations, boosting efficiency and freeing up time for patient-centred, high-quality and reliable care.     

By integrating with leading EMR providers like Epic, ServiceNow allows care teams and support staff to report issues and manage requests — ranging from facilities management to procurement, patient transportation and care co-ordination — all without ever leaving their clinical workflows within their EMR platforms.
Does ServiceNow meet healthcare security and interoperability standards?

ServiceNow recognises the rigorous regulatory demands in healthcare and supports providers maintain compliance and safeguard sensitive patient information. Our platform adheres to multiple global security and interoperability standards in healthcare, providing robust data protection and smooth integration.  
HIPAA and HITECH: Supports protection and secure handling of ePHI.
HITRUST CSF: Supports organisations in safeguarding sensitive information, managing information risk and reaching their compliance goals.
FedRAMP: Meets federal security requirements for cloud services.  
GDPR: Meets compliance with European data protection laws.  
HL7 and FHIR: Supports healthcare data exchange and interoperability standards.  
CDA and CCDA: Facilitates structured clinical document sharing.  
SOC 2, SOC 3 and ISO/IEC 27001: Regular audits and certifications for security, availability and privacy.  
Encryption and access control: Provides end-to-end encryption and role-based access control.  

Learn more about ServiceNow Security and Compliance Certifications.
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