Processes drive your business. For every objective, there is a sequence of steps that must be followed to help turn concepts and ideas into impactful results. When these processes combine, bringing together interdependent tasks and people to reach an otherwise inaccessible goal, this is called a workflow. The best workflows incorporate workflow automation, making it possible to eliminate the bottlenecks and errors often associated with tedious manual processes and tasks.
To further facilitate effective business workflows, many organisations turn to workflow management.
Workflow management involves identifying, categorising, structuring, tracking, documenting and optimising business tasks and processes to ensure that they proceed smoothly and accurately towards the desired results. Often, workflow management is broken down into two categories:
- Process integration
Process integration defines business processes spanning applications and vendors.
- Event automation
Overlapping with workflow automation, event automation makes it possible to automate individual tasks within a workflow.