Configuring ServiceNow Otto for IT Operations Management (ITOM)

Enable Event Management users to view alert analyses that ServiceNow Otto for ITOM creates using generative AI.

• Install the Now Assist for IT Operations Management (ITOM) plugin
  Install the ITOM plugin in the ServiceNow® Now Assist feature.
• Activate Now Assist AI agents for IT Operations Management (ITOM)
  Activate Now Assist AI agents associated with the Triage and analyze alerts agentic workflow, to enable the agentic AI experience.
• Activate Now Assist skills in ServiceNow Otto for IT Operations Management (ITOM)
  You can activate the Now Assist skills for use in ServiceNow Otto for IT Operations Management (ITOM).
• Configuring agents and skills for ServiceNow Otto for ITOM
  Configure observability AI agents and skills for the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. Once configured, they gather information to help you investigate alerts.