Discovery based on Predictive Intelligence
Summarize
Summary of Discovery based on Predictive Intelligence
Service Mapping integrates with Predictive Intelligence to enhance discovery by generating traffic-based connection suggestions between application fingerprints, Configuration Items (CIs), and processes. This capability helps ServiceNow customers automate and improve the accuracy of application service mappings by leveraging AI-driven analysis of network traffic and CMDB data.
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Key Features
- Connection Suggestions: Predictive Intelligence evaluates and ranks connections by confidence levels—High, Medium, Low, and Very Low—indicating the likelihood that connections belong to specific service instances or shared infrastructure components.
- Connection Rules: Customers can define rules based on connection suggestion attributes to automatically add or exclude connections from application services. Rules can be scoped locally or globally and are applied in a prioritized order to refine service mappings.
- Automated Updates: During rediscovery, Service Mapping validates and updates connections according to active rules, ensuring service definitions remain current and relevant by removing outdated or irrelevant connections.
- Configurable Scope: The number of local and global connection rules evaluated can be adjusted to optimize discovery performance and coverage according to organizational needs.
- Enablement Control: The feature is controlled via the
saml.connectionsuggestions.activeproperty, allowing customers to enable or disable discovery based on Predictive Intelligence at the product level.
Practical Benefits for ServiceNow Customers
- Automatically enriches application service maps with relevant CI connections, reducing manual effort and improving accuracy.
- Provides granular control to include or exclude connections based on confidence and business relevance, supporting better service modeling.
- Ensures continuous alignment of application services with evolving infrastructure by validating connections on each rediscovery.
- Supports complex environments by distinguishing between internal components, middleware, common monitoring tools, and organization-wide applications.
- Facilitates customization of discovery schedules and rule parameters to meet specific operational requirements and discovery completeness goals.
Next Steps for Customers
- Review and configure connection rules to tailor connection suggestions to your service mapping needs.
- Adjust rediscovery schedules to control the frequency and depth of CI connection mapping based on your environment.
- Enable or verify the
saml.connectionsuggestions.activeproperty to activate discovery based on Predictive Intelligence. - Leverage related tasks to manage CI connections across single or multiple services effectively using connection suggestions and rules.
Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections.
Connection suggestions generated using Predictive Intelligence
- High - This connection is likely to an internal component that is only used by this specific component or application.
- Medium - This connection is likely to a middleware component used by multiple services, such as IBM MQ or Oracle WebLogic Server.
- Low - This connection is likely to an application deployed on numerous servers in the organization, typically for monitoring purposes, such as Tivoli Enterprise Monitoring Agents or MID Server.
- Very low - This connection is likely to a central application used by the entire organization, for example, Microsoft Active Directory or Okta.
Connection rules based on connection suggestions
Connection rules enhance the connection suggestions generated using Predictive Intelligence. Each rule contains a condition that describes an aspect of a traffic-based connection. The fields available in conditions come from the Connection Suggestion [sa_ml_connection_suggestion] table, which is only populated when you run top-down discovery. You can base your rules directly on the connection suggestions. For example, create a rule for any connection with confidence level High. Alternatively, if you know which CIs must be part of the service instances, you can choose fields that point at these CIs.
- Associating the connection rule with the connection suggestion.
- Changing the connection suggestion Decision attribute to Added By Rule.
- During service rediscovery, adding one level of the actual CI connections to relevant application services.
Every time application services are rediscovered, Service Mapping adds only one level of CI connections. You may want to change the frequency in your discovery schedules to complete mapping of the application services using connection rules.
- Service Mapping checks local rules for a CI connection. If multiple rules are relevant for the same CI connection, Service Mapping uses the Order attribute for the sequence: It evaluates the rules from least to greatest Order value. By default, Service Mapping checks only 20 local rules.
- If a connection suggestion matches the connection rule condition, Service Mapping adds this connection to the relevant application service.
- If Service Mapping finds no match for local rules, the system starts evaluating and applying global rules in ascending order using the Order attribute. By default, the system checks only 20 global rules.
- If a connection suggestion matches the rule condition, the system adds it to all application services. If a rule is configured to exclude suggested connections from certain services, the system does not apply this rule to these services.
- Every time Service Mapping rediscovers application services of the manual or discovered type, it validates automatically added traffic-based connections against the active connection rules. That way the system ensures that application services contain only relevant connections based on the current and active connection rules.
- If a rule is no longer valid, Service Mapping changes the decision attribute for its corresponding connection suggestion to Undecided. Service Mapping also removes the association between the connection rule and the connection suggestion. Unless Service Mapping can apply a different connection rule to CI connections that became irrelevant, Service Mapping removes them from the application services.
If necessary, you can modify the number of the local or global connection rules that the system uses in the algorithm, as described in Properties installed with Service Mapping.
Enabling discovery based on Predictive Intelligence
Discovery based on Predictive Intelligence works at the product level. The sa_ml.connection_suggestions.active property controls this feature. If traffic-based discovery was enabled in your deployment prior to the Quebec release and you used it to discover at least one application service, discovery based on Predictive Intelligence is disabled by default.