Monitoring Technology Dashboard for AWS

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for AWS

    The AWS Monitoring Technology Dashboard in ServiceNow provides a centralized view to monitor the health and performance of your AWS infrastructure. It highlights the top five configuration items (CIs) and servers with the highest metric readouts over the past six hours, and displays the 50 most recent active alerts. This enables quick identification of critical issues and helps prioritize remediation efforts.

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    Access the dashboard via All > AIOps Dashboards > Monitoring Technology Dashboards and select AWS Monitoring.

    Prerequisites and Setup

    • Create an AWS credential following AWS service account setup procedures.
    • Configure a Discovery schedule using the created credential to collect cloud resource data.
    • Work within the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure the agentclientcollectoradmin and dashboardadmin roles are assigned.
    • Enable Metric Intelligence on the MID Server for metric-to-CI mapping.
    • Activate the AWS Metrics, AWS EC2 Metrics, and AWS DynamoDB Metrics policies.
    • Make sure the clotho plugin version 1.19.0.10 or later is enabled; follow the upgrade procedure if coming from earlier versions.

    Dashboard Tabs and Features

    The dashboard includes multiple tabs to view metrics and alerts from various AWS services:

    • EC2: Metric data from virtual machines.
    • EC2 Alerts: Active alerts for EC2 instances.
    • EBS: Metrics for storage volumes.
    • S3: Metrics for cloud object storage.
    • RDS: Metrics for cloud databases.
    • ELB: Metrics for load balancers.
    • DynamoDB: Metrics for cloud databases.
    • ECS Cluster: Metrics for ECS clusters.
    • ECS Service: Metrics for ECS services.

    Users can customize metric grouping by host name, class, operating system, or OS version via the widget’s "More options" menu. Hovering over datapoints reveals detailed metric information.

    Filtering and Customization

    • Filter metric data by time range using the Time range filter.
    • Select specific CIs to view metrics using the Metrics by selected CI filter.
    • Customize individual widgets, such as adjusting the time window for EC2 metrics, and include these custom widgets when building your own dashboards.

    Benefits for ServiceNow Customers

    This dashboard empowers ServiceNow customers to proactively monitor AWS environments by providing real-time insights into critical infrastructure components and alerts. It simplifies identifying performance bottlenecks and operational issues, facilitating faster and more informed decision-making in cloud infrastructure management.

    With the AWS Monitoring Technology Dashboard, you can monitor the health and performance of your AWS infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs and servers.

    Overview of the dashboard

    The AWS Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your AWS environment.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select AWS Monitoring.

    Using the Monitoring Technology Dashboard for AWS

    Before using the Monitoring Technology Dashboard for AWS:
    • Create an AWS credential. For details on creating AWS credentials, see Set up AWS service accounts.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Create discovery schedules for cloud resources.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the AWS Metrics, AWS EC2 Metrics, and AWS DynamoDB Metrics policies are enabled.

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The AWS Monitoring Technology Dashboard contains the tabs that are listed in the following table.
    Table 1. AWS Monitoring Technology Dashboard tabs
    Tab Description
    EC2 Displays the metric data from the EC2 (virtual machines) in the AWS environment.
    EC2 Alerts Displays the active EC2 (virtual machine) alerts in the AWS environment.
    EBS Displays the metric data from the EBS (storage volume) in the AWS environment.
    S3 Displays the metric data from the S3 (cloud object storage) in the AWS environment.
    RDS Displays the metric data from the RDS (cloud database) in the AWS environment.
    ELB Displays the metric data from the ELB (cloud load balancing) in the AWS environment.
    Dynamo DB Displays the metric data from the Dynamo DB (cloud database) in the AWS environment.
    ECS Cluster Displays the metric data from the ECS cluster in the AWS environment.
    ECS Service Displays the metric data from the ECS service in the AWS environment.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window. Select the Alerts tab to view the 50 most recent active alerts in your environment. Alerts help you to remediate your system by providing the information on problematic behavior.

    Use the Time range filter to filter the time range for which you want metric data to display on the dashboard.

    Use the Metrics by selected CI filter to select the CIs for which you want to view metrics.

    You can customize the appearance of the individual widgets on the AWS Monitoring Technology Dashboard. For example, you could change the time that the EC2 metrics appear. You can also include the customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.